Pizza Hut Restoran — Restaurant in Cisarua

Overall the food is delicious, definitely worth the price. Excellent hospitality. Had a minor issue with the pizza and informed the staff after finishing the food, the staff offer a new pizza for compensation which i refused. Manager came and said that he will try some of the leftover pizza (2 slice of untouched pizza leftover just fyi) and if there's a problem he will make a new one. I still refused because it is just minor issue, but he insisted. Ended up getting the new pizza made by the manager himself, which surely is the perfect Pizza Hut's pizza. Feeling bad but still really thankful to the staffs. All of them are welcoming and helpful. Kudos to all of the workers in this pizza hut, definitely one of the best pizza hut restaurant I've ever been to.

*Forgot to give another feedback I think the waffle is too cakey It would be better if the waffle is Less cakey Have a bit of crispness on the outside The sauce and ice cream is...

I went with my over 75 year-old parents and brother for dinner, a stop over because we were stuck in an hour long traffic. Perhaps because it was the first day of fasting and many people were on the road, the Pizza Hut at Puncak was packed full.

We fortunately got seats on the second floor. Because the servers looked so rushed, I ordered via the app. A server came over to confirm our orders and mentioned the food would be later than usual due to the crowd, which was 25 minutes.

We waited until 25 minutes, and only our drinks were served. 40 minutes passed, we saw what could possibly have been our dinners on the pantry window, but no one took them over. My app indicated that our food was served when they weren't.

Another hour, and it was finally served cold. Needless to say, my 77 year old father got angry because of the long wait and cold food served without utensils. Pizza Hut should...

There are many bugs on the glass windows and on the tables outside, some get inside the restaurant, I ordered chicken futuchini but surprisingly I got beef one, no water was around to complain to, when I complained first time no body got back to me, second time they admitted and said sorry 🙏, ok sorry should reflect in my bill isn't it? I ordered two coffee after also bit they don't even offer these coffee to be complimentary so cheap from pizza Hut. One person forgot their phone next to us and staff was honest and kept the phone for them...