Imperial Kitchen & Dimsum — Restaurant in Jakarta

Imperial kitchen&dimsum is a safe bet if you just want decent tasting food for good price, so i have no issues with the product.

However, the service in this particular one is terrible for my experience dining here.

First of all i came and they seated everyone before me and did nothing with me (maybe they thought i was gojek because I didn’t dress up but why would i dress up for transmart? Anyway, treat gojek drivers better, they’re people too)

Then i had to call someone to take my order and he said he’ll be right back, but he didn’t came back. Instead he was taking orders from another table.

Finally it was my time to order. I ordered appetizers, mains, and drinks. Drinks came within 10 minutes, good. Appetizers came in around 20 minutes, ok. But the mains took 1 hour. I complained and no one apologized. The staff just said “do you just want to cancel it?”

Train your team please, that’s a terrible way to handle complaints for food delay. I came on sunday 2 feb, at 20:00 and sat in the front area (if you...

Waiting 40 minutes for plain rice and Kung Pao chicken during lunch in Ramadan fasting, only to be served a drink? I’ve eaten at another branch with the EXACT SAME menu, and the food came out in 15-20 minutes, depending on how busy it was. If it wasn’t peak mealtime, it could even be ready in 15-20 minutes or less. I know there are so many people, but you know you can do better.

I didn’t even order during lunch rush—I arrived at almost 1:30 PM. Meanwhile, the person next to me, who came later than I did, got their food first? Unbelievable. 💢 Thanks for wasting my time.

Seems like nothing has changed, judging by...

ordered some stuff from imperial cempaka mas, and some dishes were very small in portion. here's an example, I ordered spicy sweet fried chicken. there were only 5 or 6 pcs of fried chicken. quite expensive for 5 or 6 pcs of fried fillet chicken, if price of food is about +/- rp50,000. so for 1 pc of fillet fried chicken cost about +/-rp10,000? unbelievable.. maybe you should have a standard size portion, so the chef knows how much to give...