Ta Wan - Supermall Karawaci — Restaurant in Kelapa Dua

Been here in dec 23, the service was so bad that we have to wait 5-10min to get the menu. The staffs were so clueless.

We ordered the terong lada garam however, there was no flavor at all, it's like the chef was forgot to add the flavor and just fried the terong. We also ordered jamur enoki, and we waited until our food was finished but the staff had no clue. We already asked jamur enoki to be served, the staffs were just so clueless.

Last, our steam rice were late to be served because the bowls were no where to be found.

I have always made ta wan my favorite however for this store it is my worst. Not...

Worst customer experience for a mall restaurant. No waiter, all hidden at the back, where they can’t see you. You have to personally rise and walk fetch them yourself. Waited for 40 minutes for our food. The table next to us waited for 30 minutes for his drink. The waitress got our order wrong. Then when asked “if i want the correct order, how long will it take?” She said “hehe, it’s gonna be long”. Hence, I ate angrily, with the food i did not order. I should’ve ate in any...

We waited 45 minutes for our takeaway food, even though the dine-in area wasn’t full at all. They somehow missed one of our orders (it was an Onde, by the way—nothing complicated, just frying frozen stuff), while other people who ordered after us got theirs first. When the Onde finally arrived, it was drenched in oil and still tasted kind of raw. 🤮 The cashier didn’t even smile, and his voice was so soft. (Seriously, why would you have a soft-spoken guy as a...