HokBen - Agus Salim Bekasi — Restaurant in Kota Bekasi

The restaurant is a two-storey building. The first floor is very compact. It can accomodate around 10 to at max 15 people. The first floor area is not suitable to dine in for such a long time or hanging out because other customers will be waiting for the table.. so be quick. I didn't know about the second floor, perhaps it's more spacious. The sink area for washing our hands is a little bit too small, so be careful not to splash water to other customers as it is adjacent to the customer's table. And be quick, so you don't make a line for the sink area. I ate there on Sunday and I think the management can add more staffs to work on that day since a lot of customers were coming, but the staffs need more time to clean the floor and dining area. Overall, the service was...

Kejadian Minggu 19/01/2025 sekitar pukul 20.30an dengan nomor Struk 01-104 total belanja 126.100

Jujur, bertahun-tahun langganan Hokben dari SD-Sekarang baru kali ini makan bener-bener ga selera. Mohon cek Complain yg ada di Kritik & Saran Hokben (lgsg scan QR ekor struk tdk foto karena struk basah) Greeting tdk dijalankan sesuai SOP Hokben pada umumnya karena sibuk ngobrol, bahkan selesai makan pun tdk ada ucapan greeting Arigatou seperti biasa. Cashier, sibuk ngobrol sama crew lain tdk menawarkan promo yg berlaku, mbak kasir tdk mendengarkan pesanan yg diubah utk Paket Value 3. Change order dari Paket 2 (ayam) jadi Paket 3 (beef slice) tapi dtg nya Ayam. Nasi agak dingin, Beef slice & Chicken dingin agak asam, Fried (Tori Noteba, Ebi Furai,Chicken Roll) dingin semua Menu tdk ready, masih nunggu sampe makanan habis baru dtg Chicken roll 1 & Ebi 1 (pesanan tdk lengkap) Seharusnya pengalaman pribadi di Hokben kalau memang ada menu yg blm lengkap, tdk langsung disuruh makan dan disuruh turun sendiri utk ambil kekurangan pesanan, pihak kasir pun tdk menjelaskan jika ada menu yg kurang/tdk lengkap harus menunggu AC area eating lantai 2 bau, sehingga ruangan eating lantai 2 bau / aroma tdk enak. Speaker yang ada di Hokben fungsinya utk Ngoceh Ngobrol dgn kata’ yg tdk enak di dengar atau memang Khusus utk memanggil Pelanggan sesuai dgn No. Struk, yaa? Karyawannya tolong di perhatiin lagi. Bener-bener kebangetan, ngerusak suasana...

The place is actually quite cozy and great but there are a some flys that are disturbing. The soup from the value set hokben taste weird like its not fresh and the tofu in the soup also not fresh. For the service itself is actually really great, so friendly, and interactive, but seeing that there only one employee some table haven't been cleaned yet so theres not a lot of table...