Sun Shooters Restaurant and Shooters Bar — Restaurant in Kuta

Awful, awful, awful place. Hang on to your menus to make sure you get what you ordered. I literally once received chicken soup with no chicken in it. I had to return it to the kitchen to get actual chicken in my chicken soup. This is one of the only places around here that is open after 8 pm, plus they show Australian sports so that must be why they remain open. Tonight was the last straw. I ordered a chicken Cesar Salad with only one modification: no croutons. when the salad was served it had no bacon and no egg, both of which were part of the description in the menu. When I asked for those items, I was actually forced to wait for another order to be filled, then instead of replacing my salad, I was brought a hard boiled egg and a few pieces of bacon. I returned it saying I wanted a fresh salad. Then they brought me a half-full plate (first picture). Once I started eating it, it was swimming in salad dressing. (Second picture) Completely excessive. I was so hungry and tired at that point, I ate it anyway. The manager on duty said nothing to me, making a lame offer of taking out 10,000 rupiah off my bill. What a joke. That is not even $1 off a total bill of around $10. This was very disappointing. I had been a somewhat regular customer since the food was at least dependable. I always made sure to provide a tip for the service of 20% since this place does not put an automatic service charge like other places do. To be treated so poorly and been given an insulting .71 “discount” was the worst.

This place was already mediocre at best. A few months ago, their kitchen shut down for a few days. They have been consistently bad to awful ever since. I do not understand the high overall score they get.

I would recommend you try any of the various other warungs nearby or use GoFood to source some solid western food if that is why you are...

I agree that this is a nice, pleasant sort of place with a nice atmosphere and pretty good food - BUT I had a rather unpleasant experience there tonight. I asked for my bill and put the specified amount, with, I'll admit, a less than generous tip into the folder and handed it back to the waitress and took my leave. I'd made it as far as the steps when said waitress came running after me shouting that I hadn't paid enough to settle the bill. It was pretty humiliating in front of everybody there. So I counted out the money and placed it in her hand, asking where the discrepancy was. She still insisted that it wasn't enough. I took back the folder with the bill and money still inside to ask what I took to be a more senior waitress and again counted out the money, this time in Indonesian, ie: "Dua puluh, empat puluh, enam puluh, etc, etc; This waitress agreed that I had paid the correct amount and gave a wink to the first waitress. No apology or anything resembling it was forthcoming; Sure, anyone can make a mistake but I find it hard to believe that I, an older Australian could count Indonesian money better than a local serving person. Looks like they decided to rip off what they believed was a dumb old foreigner who didn't understand the local currency. Sad end to what had been quite a...

Food tasted great, but -it is expensive for food in Bali -took a super long time (an hour) for a very simple order (only a few other customers in the restaurant) -music was unnecessarily loud -part of order was missing and staff only mentioned it right before food came out (after the hour long wait), had to ask for a discount -it seems like staff have been told or trained that they have to cater to every tiny little need of foreigners… it feels bad and completely unnecessary that they have to watch every second to do every little thing (like we were royalty or something… for example why would they be responsible to rack the pool table for us) -it seemed not Indonesian owned, and they only played Australian television (for example, I think only Australians in the world watch ‘footy’), and an Australian flag is displayed -just a weird overall vibe at this place, as if foreigners are entitled to be treated as royalty or something -the restaurant is located on a busy street, the traffic is constantly loud/abrasive/interruptive as the restaurant is too close to the road

I think the food is super great and staff are nice, but I’m not planning to go back to this restaurant for...