Nayeb Saei Restaurant — Restaurant in Tehran

Poor management, ZERO customer service. We have been to Nayeb for casual meals, however this time we wanted to hold our grandmother’s memorial “40 om” over there. We went to check the VIP section twice. They sent one of their agents who claimed is their reservation manager. She gave us a tour and pricing. We went to their office finalized the verbal contract specifically the pricing and told them to bring the contract to sign. I should add that other than us being under emotional pressure, I was leaving for a work trip to Europe the same night. She went to the “manager’s”office, I could clearly hear them how unprofessionally they r discussing our business which was shocking! she came out and despite the fact that from day first she claimed there r no entrance fee for the Saloon we wanted nor service fee said that we have to add 8 million toman on top what we r paying just for the saloon we wanted. Funny thing from day first she constantly insisted there r no fees for the saloons, nor any HIDDEN fees whatsoever. She claimed it’s not in her hands this is what the manager said and she didn’t know. I asked them to honor the fee since that’s what she told us from day first. They didn’t have the courtesy to do that. I realized we r better off to go with another restaurant cause if this is what they do to u before signing the contract God knows what they do after. Poor management, poor staff training, and zero customer service. One of our relatives introduced talare Matin in Shariati St. our memorial was held yesterday, we were extremely happy with everything. Food was amazing, customer service amazing, the saloon itself is way more beautiful and bigger than Nayeb and it won’t disappoint you. It exceeded out...

Nayeb Saei Restaurant is one of the oldest and most respected restaurants in Tehran, with a heritage going back more than 150 years to the Qajar dynasty. The building was originally designed to serve as a restaurant and features two convenient entrances—one from Vali Asr Street and the other from Mostofi Street. The atmosphere is elegant, calm, and refined, free from noise and distractions, making it perfect for hosting special guests, formal meetings, or quality family gatherings. Nayeb’s signature dish, the Barg kebab, is one of the finest in Tehran: premium cuts of fresh lamb, perfectly grilled, served with fragrant Persian rice, grilled tomato, and crispy tahdig. Other traditional dishes are prepared with the same attention to detail and high standards. With professional service, a tasteful setting, and a strong connection to Iranian culinary tradition, Nayeb Saei is more than just a restaurant—it’s a cultural landmark in Tehran’s...

The restaurant look good like the Pictures and food ok like another the restaurant in iran that we visited nothing special all the foods is the same always..we just have only one problem about the Waiter ...we was nice give he some tips And he complaining 🙄to us that we give little . And he ask for more tips from us..and he say he do very good job to serve us and he want more tips ...but I just understand that we are the customer and he have to serve us that why we going to the restaurant 🤑to be honest when i see think like that I will never going back there again even never recommend to all my friends to go to...