Elite Cakes Boutique — Restaurant in Galway

Elite Cakes Boutique Galway 25/Oct/25.

I do not leave many reviews, but when a service is quality or goes above or beyond, then they should be recognised for it.

I sloppily left an order for a cake to the last minute and was not expecting to be able to get it on time. To my surprise, Elite Cakes Boutique were very understanding and reassured me by saying they can get it done on time. Which they did. The cake was made in a very reasonable time frame.

When collecting the cake, I was met by the very friendly Tim, who was very busy with orders when I visited. The cake was packaged nicely, and the customised picture on the cake looked great. Cake was very carefully and beautifully designed.

And finally, the taste. Beautiful. I ordered a red velvet and vanilla cake. Baked to perfection, and not a crumb was left!

Apologies for the essay, but I just wanted to thank the team for being so accommodating and friendly, and finally for producing such a beautiful cake. I would...

Delighted with my daughters birthday cake. As she was celebrating away from home due to covid, I went online to see if I could order her a cake. Found Elite Cakes in Galway and their site was easy to use. All the pictures are there, you just pick your size filling etc. Cake arrived to day on my daughters 20th birthday and its perfection! Just like its picture on their website. Very happy with all the service and a plus that I could add a helium balloon also. Arrived at her doorstep today. Will definitely order again from them and have no problem recommending them to anyone who needs a cake. They have a great selection to choose from for every occasion! 5 Stars...

Sadly I had a very difficult experience while attempting to order a cake. I ultimately used another baker. The three people I communicated with were brusque to the point of rude, argued when I pointed out that they had hung up on me twice, and quite willing to tell me to go somewhere else when I attempted to work out a delivery issue. The website and cakes are beautiful but they have a LOT to learn about customer service. Beware, do it their way or no way at all. UPDATE: As is evidenced by the response below. I do not know of any other vendor who will publicly accuse a customer of lying. Shabby...