Minna Tomei — Restaurant in Haifa

Well, many times we ordered from this place and food was perfect, even in delivery. Once we decided to go in the restaurant, we booked table. When we arrived table wasn’t ready and hostess asked to wait 10 -15 min for CLEANING TABLE. For 10-15 min you can clean 3-5 tables. And when I asked why so long? Is takes 2-3 min and we seen that some waiters been free and can assist. And instead to arrange place faster hostess said to me: “look in this table, it’s takes time!” I agree, takes time but not 10-15 min, for 1 table for 2 people, especially if we booked in purpose do not wait. We waited 15 min and people keeps coming to restaurant like we are with already booked table. There was a lot of people us we are, who waited cleaning of tables and we also seen how waiters talk and stay in the side instead to do cleaning and place a guest. I don’t know where is management looking in this place, they need to teach workers, that even with tasty food because of horrible service you can...

Today I had the worst experience, I took my family who came to visit. The receptionist on the entrance said there were only 3 tables before us. We waited 50 minutes and saw lots of people come in and out. They said because all of the reservations they had, which we don't understand why they didn't mention since the beginning that there were 3 tables before and 7 reservations. The receptionist didn't care we were waiting. Even passed 2 new tables of 4/5. Sat a family of 2 in a table for 2 and then they changed to a table of 6 and instead of telling them they needed the table for a bigger family, they just accepted the change and left us there. Very unfortunate event, I usually give great calification to everyone, I even used to put a 5 star in this restaurant, but what happened today with the receptionist and the manager was irritating.

I Saw the owners Response but there is no place to answer his message, or his direct number. Maybe he could send an email...

Location: Southern Haifa, at the end of Flieman street, inside Kastra mall, second floor. Parking: Kastra area offers many free parking spots, hard to find it fully occupied. Staff: very nice and very friendly with all the needed information about the restaurant meals. Restaurant: very nice atmosphere and a great experience to enjoy great Asian food. The place serves 5 asian kitchens and variety of delicious meals to choose from. I got the chance to be there at the beginning many years ago, and it is always improving and getting better. The place is very crowded so make sure to reserve a table in advance, otherwise you will need to wait some time. The restaurant offers a very good delivery service, food comes well packed and hot. There are 3 branches for this restaurant, two around Haifa city, and one in TLV.

Overall, definitely in the top 10 asian restaurants in Israel, highly...