Shany Bakery — Restaurant in Haifa

AVOID!!! Unprofessional and rude service!! We came for the coffee and deserts. Coffee is horrible and pricey, deserts are okay. We wanted to order at the counter. We were ignored by the staff for at least 10-15 minutes. When finally ordered we said that we would like to dine in, but the person who was at the counter left. After a few minutes another person appeared we again said that we would like to DINE IN but we were packed for the take out. Okay, no problem. We picked a table and sat. A few waiters passed by but didn’t offer us plates. So we picked ourselves plates and started to eat. In the middle of eating a manager? approached us and said that if we are dining in we should pay a different price! We were shocked, because first of all - at the beginning we said that we would dine in. Second of all - even if the mistake was made it wasn’t our fault but the staff. After she interrupted us eating she stood close to us and kept staring like we steeled something! This is insane! I never felt so uncomfortable in my life! I traveled a lot and never met such a horrible service! I didn’t even finish my croissant and left!!! I WOULD NEVER COME BACK! Not...

I don't like this place very much. They have good people working there - the branch manager, Oren, is wonderful - but the general management are fairly awful. So I prefer not to support them and how they take advantage of the wait staff. Bottom line: your tips pay the waiters' salary. This is standard practice, apparently, but should be illegal. The cafe should pay their salary and the tip, in full, should be above the salary and reflect the customer's appreciation of excellence in service. As it stands, if your tip covers minimum wage, but no more, the waiters' salary is minimum wage. If tips add up to less than minimum, the business must make up the difference. The whole system, and its implementation...

We were celebrating two family birthdays and I brought same cake twice. The first celebration I couldn't joy because of the COVID-19, and the second was at my home. In both cases, people didn't eat the cake !!! The complaining was about the sweetness of the cake, really difficult to finish a small piece. Must of the cake went to trash. After a small investigation about the first cake, the result was the same and very disappointing to hear. I wouldn't recommend the specific cake and even recommend the chef to reduce the sugar quantity on. Sorry, it wasn't my first disappointed experience in Shany but this...