Bar Chalet — Restaurant in Pustertal - Val Pusteria

DO NOT go here unless you want the start of your walk to be tarnished with drama. After our 'incident' 2 separate people approached us and said - "did the same with us" and "he's disgusting".

We ordered 3 take away cappuccinos. Got 1 cap & 1 espresso in a 'dine in cup'. Explained the order was wrong. Guy shooed me off like I was some vermin on his bar. I was shocked. I showed him the receipt to show I paid for 3 coffees, not 2. Again he shooed me off. He then grabbed the (two) drinks, threw it into a takeaway cup & shoved it at me, saying something in Italian to his colleague to which they both laughed. I explained again we asked for 3 & that all of them should be caps.... Not espresso, he grabbed the cup again & threw cold milk into it before aggressively shooing us off. They don't want you there. We were nothing but nice, kind, respectful customers but I sense they aren't happy with the tourists. I'd maybe understand if this was after a long day of serving thousands of customers but it wasn't...... It was at about 0830/0845am...

One of the worst dining experiences I’ve had. • When we went to the cashier (which showed “open”), no one was there. Staff at the other counters just glanced at us without saying anything. Only after 10 minutes did someone finally come out of the kitchen to say it was closed. • Later, when we queued again, the cashier with an attitude made us wait while preparing another order, then abruptly told us: “KITCHEN CLOSED, KITCHEN CLOSED.” Why not just say that in the first place instead of wasting our time? • We then tried the pizza section (staff told us it opens at 12). At 12, the sign said “open,” so we lined up. The cashier told us “WAIT, NOT OPENED,” but the colleague at the pizza section said the opposite — that it was open. Completely inconsistent, confusing, and frustrating.

The place looks like multiple separate shops but is supposedly one big store, and no one seems to communicate. Service was rude, disorganized, and disrespectful. Honestly, don’t bother — it just...

Punto di ristoro al Lago di Braies assolutamente imbarazzante. Abbiamo pranzato qui quasi costretti dal fatto che avevamo un buono di 20 euro da scalare dal prezzo del parcheggio accanto al lago. Se avessimo saputo come si mangiava non avrei sicuramente preso il biglietto del parcheggio con buono incluso. Peccato che lì non prendesse internet per leggere prima le recensioni come facciamo sempre, sennò col cavolo che ci saremmo venuti. Menu da fast food (anzi, al fast food c'è più scelta) e prezzi da ristorante "serio". 16 euro per una cotoletta con patatine davvero immagiabile, insapore e dura, 10,50 euro per UNA salsiccia o UN wurstel con patatine.. un pianto davvero (ma almeno il wurstel sapeva di wurstel e non di cartone come la cotoletta). È chiaramente un locale acchiappaturisti, ne eravamo consapevoli ma non fino a questo punto. Purtroppo aveva appena iniziato a piovere e la bambina aveva fame, non avevamo tanta altra scelta, ma già dal menu esposto si capisce il tipo di locale. Mi chiedo come locali simili possano ancora esistere, soprattutto accanto a...