Venchi Cioccolato e Gelato, Franciacorta Outlet Village — Restaurant in Rodengo Saiano

Came here to try the gelato because the outside made it look so good. But when we got in the girl at the counter said you have to pay first before you can try or order. Which was very strange. It would not have been a problem but she said it like we were bothering her by being in the shop. So mu kids got their cones. My oldest is trying to learn Italiano so she said her order in Italiano. But she told my oldest with the same attitude. You mean strawberry!! So needless to say we wont be coming back. This left a very bad impression on such a...

We wanted to pay separately for two ice creams - 1 with 3 flavors, and 1 with 2 flavors. Instead we were charged for 3 ice creams with 3 flavors. When we found out the misunderstanding and tried to explain -we were told we already paid and were rushed to choose. Perhaps there was misunderstanding because of the language but the worker - Veronica - was extremely rude. This includes saying angrily things in Italian...

Very unpleseant and racisitic staff! Would be very happy if i've left my money at any other place than in this one! Hope that manager is reading this ftom time to time. Guliya, the girl that served us and swered us in Italian (that much i understand) replyed to me, after i asked for manager, that manager is next to her, another unpleseant girl... Just walk to the next gelateria, plenty of...