Sumiyaki Unafuji Shirakabe Bettei — Restaurant in Nagoya

This is one of those rare restaurants that’s absolutely worth a special trip. From the moment I stepped inside, I was transported to Japan. The atmosphere is calm, elegant, and warm—with beautiful wood interiors and thoughtful details that reflect authentic Japanese hospitality.

Now onto the food—truly exceptional. The grilled unagi was easily one of the best I’ve ever had. Perfectly charred on the outside, soft and buttery inside. Each bite melted in the mouth, rich with umami but never greasy. The house-made tare sauce was perfectly balanced—savory, slightly sweet, and deeply aromatic without overpowering the natural flavor of the eel.

The set meal was also beautifully presented. The side dishes were not just filler—they were all delicious and complemented the main dish well. The pickled vegetables were refreshing, the tamagoyaki light and fluffy, and the soup had a comforting, clean taste that tied everything together.

The staff were incredibly polite, professional, and efficient. Even with a full house, the service was smooth, timely, and attentive without being intrusive. You can truly feel the pride and precision that goes into everything—from cooking to hospitality.

I also appreciated how organized the dining process was, especially considering how popular this place is. From seating to serving, everything was handled with care and order.

If you’re an unagi lover, this place is a must-visit. And even if you’re not, this meal might convert you. The attention to detail, the depth of flavor, and the warm service made this an unforgettable experience.

Highly recommended for anyone who appreciates quality Japanese cuisine done with passion and respect for tradition. I’ll...

I've booked a dinner through google and plan to take my parents here who are first time to travel in Japan. I am very dissatisfied with the service of this restaurant. Their service can be described as coldblooded. My father is a disabled man with a prosthetic leg and plan to experience Nagoya traditional cuisine, but I didn't expect that the waiter to ask my father to take off his shoes when dining. After fully explaining that my father couldn't walk if taking off his shoes because of his prosthesis, and I asked for an alternative solution. However, the restaurant ruthlessly refused, saying that because it is a Japanese restaurant, shoes must be taken off when dining, and there is no room for negotiation. It's ridiculous that the next day I encountered the same problem at Mt. Fuji, but the local restaurant's solution was to immediately take out two plastic bags for my father to put on.Nagoya is said as the 4th biggest city in Japan, this arrogant attitude towards disabled people and guests is very disappointing. This is a form of discrimination against disabled people. ...

I had a disappointing experience at 炭焼うな富士 白壁別邸. Upon entering the restaurant, it was raining, and the staff outside seemed indifferent to the customers waiting in the wet weather.

I had made a reservation a few days in advance for 5:30 PM, but when we arrived, there were only 2-3 tables occupied. Despite this, we were not allowed to sit at a larger table, even though another table with just two people was allowed to take up more space.

To make matters worse, it was quite cold outside (around 4-5 degrees), and there was no hot water or tea offered to help warm us up.

Overall, I cannot recommend this restaurant based on my experience. It's disappointing when customer service and comfort are overlooked. The waiters or waitresses are keeping talking, noone cares the customers. We left and cancelled this reservation due to such bad services.

I would recommend another branch nearby Nagoya station, Unafuji Meieki Branch, the service is...