I had a disappointing experience at 炭焼うな富士 白壁別邸. Upon entering the restaurant, it was raining, and the staff outside seemed indifferent to the customers waiting in the wet weather.

I had made a reservation a few days in advance for 5:30 PM, but when we arrived, there were only 2-3 tables occupied. Despite this, we were not allowed to sit at a larger table, even though another table with just two people was allowed to take up more space.

To make matters worse, it was quite cold outside (around 4-5 degrees), and there was no hot water or tea offered to help warm us up.

Overall, I cannot recommend this restaurant based on my experience. It's disappointing when customer service and comfort are overlooked. The waiters or waitresses are keeping talking, noone cares the customers. We left and cancelled this reservation due to such bad services.

I would recommend another branch nearby Nagoya station, Unafuji Meieki Branch, the service is much better.