Overall a very odd hotel.
Run by JR (Railway company).
Feels more like a hotel from North Korea as there is a 1980s fakeness to it. A Waldorf or Four Seasons this is not. No way even close enough.
The service is ok but they have single beds which as a married couple. I asked them why no double beds? I was told:
"Hotel too old" ?
What that has to do with visitors living like teenagers I don't know.
Room is small. Windows don't open. Aircon lowest is 20 degrees and I am sure it turns off at night. Currently lying stifled in a room with no fresh air. A joke. When sun came up this morning could barely breath as room was so muggy.
Bed - Rock solid. Pillows small.
Wifi. Awful and I mean worse than dialup. When the hotel is busy it is unusable. I had to use 4g several times.
The onsen. Look Japan cannot scream out for foreign investment money but yet stick to traditional ways. You want visitors then a middle ground has to be made. Tattoos and all.
Breakfast - Ok selection but quality is ok. Same goes for lunch.
Went to cafe had a coffee and cake. Coffee was percolated rubbish and chestnut cake was not that nice.
Overall a very strange hotel that feels more like something from North Korea than rural Japan. Single rooms, aircon that could roast a chicken and wifi that is useless. Best to stay elsewhere.
I am sure the 5 star reviews are purely written by staff. They exist to counter any criticism They never provide evidence of stay (pictures) Always response to...
Read moreThis hotel forbids anyone with a tattoo to use the hot springs. If anyone in your party has a tattoo be aware they are not allowed to enter the hot spring area at all. The rooms are large with decore that reminds me of the height of luxury in 1988. Even if you do not have a tattoo, they hoard their towels like a towel dragon. Why they don’t allow guests an onsen towel is beyond my understanding, but be prepared to have 1 towel for all areas even if you are without any tattoos. Maybe Japanese people would understand these rules, but it hurt my feelings to be treated like a criminal. Since 40% of Americans my age have a tattoo, this rule should become tiresome quickly with traveling North Americans. Staying here is the regret of the trip so far & the 1st problem we have faced traveling in Japan that we could not easily work around. We have been in Japan 1 week. This hotel is the only place I regret going.
The hotel gets 3 ⭐️ if I were rating it without the current rules, as I did appreciate the nice shuttle bus & beautiful scenery. Since that 1 rule ruined...
Read moreIf you want to enjoy japan, be responsible and do some basic research on culture and rules here. You can't expect Japan to conform to the standards of your country. With that said, like most Japanese establishments, there's a no tattoo policy in the onsen. It's a cultural rule that promotes harmony and respect that a lot of foreigners don't understand. It doesn't matter if you think 40% of your country has tattoos. This is not America! America has guns and legal Marijuana, doesn't mean Japan and the rest of the world should as well. That's just an ignorant mindset. Simple rule, do your research and respect the country your visiting and you won't have to be a sour grape. Meanwhile, this hotel was an excellent stay considering it's located in the middle of nowhere. Rooms are spacious, onsen is really nice and clean, and food was of higher quality. Parts of the hotel was a bit dated, but then again this is the countryside. Best hotel...
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