Taiyo Steakhouse

This was a terrible experience. It was my wife and I’s birthday, we don’t usually go out for fancy dinners but given the occasion we figured we would give it a try. For starters, despite the restaurant not being very busy the service was very slow, that part would’ve been forgiven if the rest of the events that night weren’t a complete disaster. We ordered the calamari for an appetizer and never received it. The original plan was to get the Tomahawk Ribeye w/ half a lobster tail on top however they were out of lobster. So that was a disappointment but excusable so I just ordered the Tomahawk Ribeye by itself. After waiting for what seemed like forever our entrees came and at first glance everything looked delicious. I ordered my steak medium rare and it came out medium. I made sure to cut down the middle as I know the outside tends to be slightly more cooked then the center, however the center was also overcooked. I attempted to explain the discrepancy to the server and I think there was a communication error because he thought I wanted the steak cooked even more. Due to the miscommunication, the server brought out the same steak cooked even more. At this point the steak was well done, my wife was done with her entree and I was fed up with the situation. I explained to the waiter once more that the steak was overcooked and I requested a brand new steak served medium rare. The server went to the back where I assumed a new steak was being cooked, and after waiting for another 10 minutes the server returned with a gentleman whom I assume was the manager. Presenting to me for a third time was the same exact steak and for some miraculous reason it was all cut up and and appeared to be “medium rare”, after comfirming previously that the steak was in fact well done. Not sure how the same steak could’ve went from well done to medium rare. This was the 3rd time they had brought the steak, not fixing the issue and refusing to remake the overcooked $80 steak. I explained to the manager the issue and he continued to argue with me saying how the steak was cooked properly. I requested to have a new steak prepared and he proceeded to tell me that there wasn’t any Tomahawk Steaks left. That was the final straw and I just requested to remove that item from the tab and just get my check and leave. This whole experience made my wife extremely uncomfortable and completely ruined our birthday dinner. All in all this was a disastrous experience, the service was slow and when presented with a problem the management refused to be accommodating and would rather argue than fix the problem.