Java House - Garden City Mall — Restaurant in Nairobi

I have been a client here for many years and the friendly waiter normally explains the coffee menu simply. I came back after a while and ordered a single coffee thinking it was about concentration rather than the size . I had to wait for 15mins and the waiter was disinterested to say the least ....very strange for what is a premium coffee house. I actually wanted a tall coffee but she brought a tiny coffee cup. I requested for a change and after much pleading she disappeared. I was left waiting for 20 more minutes with my son. I spotted her nearby and beckoned only to be told nothing was being Done. I asked her to take the untouched coffee and bring me the me the bill at the cost of losing a life time customer which she did to my complete surprise. So much for loyalty over many years so all you out there be warned. I was seating at table 44/1 and was served by 7100 Gibbonce as per my receipt. Needless to say I will walk to the...

I have been there 4 times. 1st time the service was fantastic. My waiter brought the menu immediately I sat down. Kept on checking on me to ensure o was ok. Food came exactly the time he stipulated. After I finished eating, the server first checked if I was satisfied before bringing the check. From second to forth time, it's like I didn't exist. I had to flag down a server after a while to get a menu, which was brought much later. I then flagged down another server to pick my order because the first server didn't come back. The food came much later than stipulated without any accompaniments which I had to ask for. Then the check came immediately I was done, so I didn't feel the need to order dessert or another...

Good morning!I'm sorry but I have to say this,last night java Garden city mall ,you guys really disappointed me tbh.My takeaway was served cold,like completely cold,last week cold ,not even the slightly warm or sth.The least you could possibly do for a customer is to serve their meal hot or even warm.Imagine just getting home after an exhausting day ,only to dive in to the food I bought expecting to be satisfied only to find it cold ,like kabisa, there is no life in this food.How can you even do that to a customer?honestly when you were packaging this food,you were okay with the fact that it was cold and lifeless.The fact that I waited a good hour for sth so pathetic honestly is beyond my...