Kitchen Inn — Restaurant in Šilutė

Bad experience. It says it closes at 22:00. Arrived at 20:50, told us kitchen was closed, didn't let us have a proper dinner. It is also very disappointing to read how they respond to bad reviews from customers, with so much anger and disrespect.

Edit 16/08/2024: As I added in my previous edit (yes, I edited it because I saw what was coming, and you just proved me right), the owners reply to negative reviews with anger, without any intention of accepting their error and without apologizing with the customer. To answer your rant: No, we were not just passing by and decided in 40 seconds. We arrived to the town after 17:00, and spent a night there. We selected that restaurant while we were driving earlier during the day because of the good reviews, the menu, and the opening hours until 22:00 (displayed online, still the same). With all this information and expectations in mind, we walked to the restaurant to arrive early enough before the advertised closing hours. In any seriously managed restaurant, they will serve you food if one arrives more than 1 hour before the advertised closing time. So, instead of responding with anger to me (and other unhappy customers), just apologize, and accept that you should correct the opening hours shown online. Because feeding people and managing a restaurant is your business.

Edit 18/08/2024: You keep proving yourself as very angry and aggressive with your responses, a very negative advertisement of your business. Don't blame Google translation, the aggressiveness of your comments is still clear in Lithuanian. By the way, my Lithuanian wife is very disappointed about the bad management of your restaurant during our visit, about your lack of respect with your responses, and about the negative example of service to foreigner customers. All this is very unusual in your beautiful country. And, finally, I have travelled quite a lot, and in my experience every restaurant respects the advertised open hours. They might not have available some dishes approaching the final hours (and they apologize in that case), but for sure keep serving what is still available in the menu. You can try to convince yourself that not serving food from the menu more than 1 hour before closing time is normal, but you will not convince me. With all respect, you decide if you want to improve your service or not....

One word. Overrated The waitresses are clueless, service is disorganised, got an impression most staff don’t know what they’re doing. If you have special dietary requirements, don’t bother coming here, because they have no interest in catering for you. Wanted to order a pizza but remove an ingredient due to an allergy, they said it is not possible, basically because “computer says no” and if they remove something their stock will not match.. what a nonsense. No attention to detail, or should I say no attention at all. Had to wait around 20 mins for first round of drinks to arrive, and to make matters worse my moms dessert arrived first, before drinks and starters.. I told the waitress I cannot consume dairy, ordered a basic spaghetti which came with cheese.. My partners pasta was bland, barely any taste, mine was so heavy on garlic I had stomach cramps later. Manager found out about our unpleasant experience, instead of making it up he made accusations and said we ordered things that were not on the menu. This place has beginners luck but let’s see what happens later. Better save your money and go to a proper restaurant...

Labai gaila, bet vis sugrįžtam ir nusiviliam maistu. Iki šiol ką teko ragauti jūsų restorane, nenuvylė tik picos. Galbūt per platus meniu neleidžia išdirbti visų patiekalų, kad jie būtų skanūs ir gaminami su meile. Spaghetti bolognese - toks tradicinis patiekalas, kurį sugadinti atrodo net turėtų būti sudėtinga, nes viskas ko reikia - kokybiškų produktų ir laiko skoniams susijungti. Bet deja, valgant nėjo suprasti, kas gadina skonį, bet buvo labai neskanu ir atsiprašom, bet net nevalgoma. Aptarnavusi mergina labai maloni, vertinkit ir branginkit! Tokia jauki aplinka, bet gaila, kad visgi maistas nuvilia.

Norėčiau patikslinti, kad apie makaronų skonį iš karto informavome padavėją vietoje, ir jų nevalgėme. Jokio sprendimo ar alternatyvos tuo metu nepasiūlyta – nors ir nesitikėjome, kad patiekalas bus kompensuotas ar nemokamas, tačiau dabar, kai atsakyme paminėta, jog tokiose situacijose ieškoma sprendimo, manau svarbu pabrėžti, kad mūsų atveju to nebuvo. Atsiliepimą parašiau ne po vieno apsilankymo, o po kelių. Esame bandę įvairius patiekalus, bet deja, dažniau nusiviliame, todėl šį kartą nusprendžiau pasidalinti patirtimi viešai – ne iš pykčio, o su nuoširdžiu noru, kad vieta, kurioje jauku būti, taptų ir vieta, kur visada norėtųsi grįžti skaniai pavalgyti. Beje, tinkamai parinktas gėrimas, net jei tai alus, kaip tik gali papildyti maisto skonį, o ne jį gadinti. Juk restorano kultūroje svarbiausia – derinys, o ne vertinimai, ką svečias turėjo ar neturėjo gerti. Restorano administracijos reakcija į neigiamus komentarus kelia nuostabą, viskas suprantama, kad norisi pasidalinti įžvalgomis iš savo “kampo”, bet peržvelgus keletą atsakymų būtent į neigiamus komentarus, juose įžvelgiu net norą pažeminti svečia, lyg jie nesupranta apie maisto, gėrimų ir aptarnavimo kultūrą. Linkiu energiją kuria eikvojate atsakinėdami į komentarus, sutelkti į restorano patiekalų...