McDonald's Seri Austin DT — Restaurant in Johor

Today's experience was extremely disappointing. I ordered food through the McDonald's app and initially planned to pick it up via Drive-Thru. However, when I arrived, the staff told me I had to go inside to the counter to collect my order. I understood and went inside, but what happened next was unacceptable.

I waited at the counter for 30 minutes and asked about my order three times. The first time, the staff completely ignored me, not even looking in my direction. The second time, she glanced at me but still didn’t respond. The third time, I directly asked about my order number, and she told me to wait again, only to continue ignoring me and focusing on other tasks.

I only have a one-hour lunch break and was hoping for a quick and convenient meal. Instead, I felt ignored and disrespected. Forcing me to leave the Drive-Thru to pick up my food inside, only to be treated like this, is simply unacceptable. I hope the management takes this feedback seriously and improves the...

Worst customer service from all their staffs! Went to payment counter at drive thru and waited for more than a minute but there's no one to collect the payment so I proceed to the pick up counter and told the staff I hadn't paid for the order. The staff told me I should pay at the payment counter instead. When I told him there's no one there, he argued with me and pointed to his earphone saying "dia cakap ada orang di sana". Hello??? Its earphone! Didn't he know that he can wear earphone and answer at any places he want?!!! So it's either I'm blind I couldn't see the staff or the staff was transparent! There's another time where after placing all my orders and I proceed to the payment counter, then the staff told me "cash saja". WHY COULDN'T HE TELL CUSTOMERS WHEN THEY'RE MAKING THE ORDER?!!! Don't think their staffs are properly trained on customer service as never had one staff greeted customer good morning or even wear a smile on their face! WHAT ON EARTH IS THE...

I don’t even want to give a single star . What the hell service is this ? Forget to off the app / delivery , is this customer problem ? Even supervisor act the same , have some professional service attitude . Giving side eyes and bad temper to customers , because own mistake did not off the app . Just explain or refund , what’s the point of keep giving side eye and not giving a response to customer . Only the cashier is friendly and helpful to check the status and what’s going on . Maybe the management should check what the hell is wrong with all these attitude ? I did not force any staff for anything I’m just here to collect the order , just explain it properly is closed I will accept the refund . I’ve been being ignored sarcastically and giving me bad attitude ....