McDonald's Shell Kota Setar DT — Restaurant in Kedah

Worst outlet ever! Mcdelivery should update their app to let us choose the outlets we want to get our orders from..this outlet contacted me to inform that mcflurry is not available now..I ordered two mcflurry for a total price of rm13.78 but can only recompensate and choose whether I want medium fries or pie..i was like ?? I paid rm13.78 for mcflurrys but your outlet gives me the option to choose between the two which cost less than rm6 one..it's not fair for me..so I told them to exchange the two McFlurrys with one pie and one large fries where both of the price are still less than the price of two mcflurry..ouh not to forget the worker also hang up on me when I’m not even finished talking..in addition, I ordered nasi lemak..and seriously I am so speechless with the size of the chicken🤣the size is so small like the size of rm1 chicken you can see at the roadside..did I mention after all of that, they also get my other orders wrong??!after all the troubles, they only gives me a medium fries which cost like rm5 compared to rm13 I paid for my original order..the service is also very slow..ordered at 8, get delivered almost 45 mins later..my suggestion is that the manager/supervisor please do your job and supervise your worker..we paid for your service..the workers is your responsibility..get them to train before putting them in the kitchen/customer...

*update today 18/8/2024 Waited at drive through speaker for few mins,no one layan. There was a car behind me. Then went to the window, lady staff said that oh sorry sistem drivethru problem boleh tak turun utk order? I went down. And the car behind me surprisingly get to order and got his order first before me. Tak payah turun order pun?? Surprise surprise. Saja kut nak menyusahkan orang. Go in the restaurant pagi2 panas aircond pun tak buka. Kedekut. This is by far the worst branch in Alor Setar. Just that no choice have to come here.

... Drive through is supposed to benefit us early in the morning rush hour. But its closed even at 7.33 am! During stricter MCO time ( before interstate travel announced) it even opens at 7 am plus. Why after interstate travel announced and more MCO regulations lifted the drive thru hours become later and later in the morning? Its damn annoying when u drive up till the drive thru lane to see orange cones blocking the way. Not once but twice already this week. Can someone enlighten me about this drive thru hours? If you ask me to step into the restaurant to order, then whats the function of the drive thru lane?

Otherwise the staff attitude is great usually in the morning and service is fast in the morning too. Once i got my orders within 3 minutes. Good job!

But bad job on not opening drive thru in...

A convenient McD outlet in town. Near the local housing areas, schools, NSE and other places. At times, the services provided are okay, sometimes not.

3 stars because I've received quite a number of times burgers which are not up to McD standards (burger penyet [smashed], burgers are obviously made hastily, etc.) but the staff members at the payment counters were friendly, though...

UPDATED:

The establishment is improving in terms of its service and food served, at par with the standard McDonald's service. However, the drive-thru is still problematic; from two lanes of order machines merging to one lane for paying counter. Can be quite congested at peak hours due to the...