Pak Mat Western Cafe
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9:30 pagi — bertolak dari Baling, Kedah dengan niat murni nak balik Klang. Tapi tiba-tiba teringat satu perkara yang lebih penting dari tol PLUS — burger spicy cheese Pak Mat! Dalam kereta terus mengaum: “Kita kena singgah Juru. Wajib.” Sampai Pak Mat Western jam 11:44 pagi. Tepat, tak lebih tak kurang, macam punch card kilang. Anak aku, Nadia, dah over excited sebab dia tau kat sini ada dua orang makhluk rare TikTok — Una dan Icha. “Kalau jumpa, boleh letak dalam karangan sekolah!” Ni kali kedua dia datang — harapan tinggi macam drama TV3, semoga dapat bertentang mata. Sementara isteri aku tengah tunggu kakak dia yang tengah shopping buah kat Pak Teh Fruit (syurga buah sampai rambutan pun rasa premium), aku turun beli kopi dulu. Order kopi kat pintu depan, tapi ambik belakang — berhadapan dengan Mat Chicken, bukan Mat Kilau ya. Tengah tunggu kopi, aku dah mula berkhayal: “Tinggal tunggu je daging spicy cheese tu keluar perlahan-lahan, diiringi oleh sauce dia yang pedas-pedas manja tu… Ya Allah, lidah aku bergetar rasa — mencelecet terus! (bukan perkataan sebenar).” Aku terus beratur sebab ingat queue panjang. Dalam kepala: “By the time sampai turn aku, mesti bini dah turun.” Sekali… bini tak turun-durun. Aku dah kelam kabut pegang telefon, call tanya nak makan apa. Tengah nak panik, tiba-tiba dia muncul dengan gaya slow-mo, angin tiup tudung dia macam filem hindustan. Lege… Aku ni jenis kalau order makanan orang, mesti salah. Order nasi dapat sudu. Jadi biar dia settle. Aku pergi ambik kopi je. Tapi kena sabar sikit — order cepat, process slow sikit, biasalah musim raya. Ramai nak healing dengan burger. Tapi saya steady je… Sebab saya beratur untuk dine in! 10 minit je, dah dapat meja. Tengah duduk, anak perempuan aku tetiba muncung ke arah pintu. Aku pun: “Kenapa? Awek TikTok muncul ke?” Betul weh! Icha in da house! Tengah mengonten, jadi aku tak kacau. Tapi… aku pun mengonten la sikit, beli burnt cheesecake. Dapat cheesecake, aku sulam dengan latte RM5.50. “Pahit arabica, manis cheese — combination power macam drama laki bini gaduh lepas tu berbaik.” Masin pun belum masuk mulut, tapi hati dah cair. Bini dah masuk, tengah order favourite dia — kambing grill. Aku masih kat luar sebab… selfie itu tanggungjawab. Tak nak rugi moment. Sementara tunggu Icha siap ngonten, aku borong pavlova dan manisan lain. Sedap, tapi ada yang manis sampai gigi pun nak lari dari gusi. Tapi budak-budak suka lah. “Manisan tu macam TikTok challenge — tak semua mampu hadap!” Finally, Icha dah siap. Aku panggil anak-anak: “Una! Una! Jom!” Tapi yang datang… Icha. Err… saya Icha. - kata riak wajah icha Aku pun senyum menahan malu 😆 Nasib baik dia baik, sopan, dan steady. Sempatlah tangkap gambar. Lepas tu, masuk makan. Bila burger spicy cheese tu sampai… “Benda yang kita bayang masa beratur tu, Allah bagi betul-betul.” Meleleh cheese, rasa pedas-pedas sayang, daging juicy macam abang sado yang tahu jaga hati. “PUASSSSSSSSSS”
Muhd MuhaimiMuhd Muhaimi
00
Went there before buka puasa, 6 something cause we're near there and never tried before, just tried their frozen bought from online, it was good but.... When we reached, no one guided us(there were lots of workers tho, some just standing or walking around), we walked around and sat on a table only to find out there was no menu, so I went and asked if there was a menu, the waitress there told me to go to the front which is where the entrance is, they showed me the menu that can only be gotten through their link inside their WhatsApp and then I went back and chose the menu we want and I called a waitress again, only to find out again, have to order and pay in front again, that's still ok... I went and ordered and paid, the receptionist told me that I have to wait 30mins and come to the front where they set the buffet for buka puasa to get my food, I'm still ok with that cause they might be busy so I went back sitting While waiting for around 10mins, people started coming, the one who ordered after me and the one who came and sat later also had their food on their table already.... I'm like how come and go asking again to find out again that they didn't even prepare my orders like they didn't even know until they saw my receipt, only they start preparing so I just stand in front of the grill area waiting since it's self service anyway, they started preparing, they took out the grilled meats inside their "keep warm" place to do plating only, I was like why don't just give me freshly grilled meats... Bought a drink too but not cold enough, can always prepare those drinks and put inside iced water earlier, that's what prepping is... Then suddenly a guy came out and looked at them to make my food, after they handed over my food, the guy apologised to me for waiting, I think it's the person in charge, so I'm like at least I received a sorry from their mishandling and thanks to the waitress at the grill area who told me to take the food at the grill area and took the utensils for me as well Food wise, as expected, the grilled lamb has already become room temperature and hardened a bit, very disappointed because I came for that, the jumbo sausage looks "jumbo" like the picture I posted, it was just a normal sausage, the meatball was cold and hard, use some strength only can cut it with the knife and spoon, the bread and coleslaw also just normal, the grilled chicken is so good, still hot I guess and very tender, the mashed potatoes is the smoothest I have ever eaten, those two are tasty, bandung cincau as I said not cold enough and too sweet, after finished drinking at home after adding water and ice, my tongue become very pinkish(not same with tongue pink colour) Overall, a very disappointing experience at their shop there but I still liked their frozen lamb bought online tho, sambal hitam lamb or something is so good Hopefully there's improvement if I go again next time, for sure will go if I was ever in the area for a second try
Ng Kwan YeongNg Kwan Yeong
00
Bad experience as a first time customer (for this new outlet la, not PMW yg dulu). 1. The system is not organised and systemized well for the convenience of those who are waiting. - Sepatutnya not just announce the numbers dekat microphone, where the announcer pun cakap tak jelas entah apa2. Should have a TV screen or at least a clear digital display for all those numbers. Also, Mat Chicken and Mat Coffee are using the same nombor giliran (C50, C51, etc.) where the waiting customers sometimes get confused. Maybe can differentiate the number (C50 for chicken, K50 for Kopi for example) 2. Utensils and food management - Fries were received scattered in the plastic bag, where its super thin paper bag terbalik dalam tu. Ayam pun sejuk and the crust are no longer crispy. During my visit, there are no spoon or whatsoever to eat the coleslaw and mashed potato, with reason sudu habis, out of stock. Tempat basuh tangan pun jauh yakmat drpd meja depan. Please, you have to prepare enough spoon or forks at least. Go buy kat kedai aceh mana2 if you don't have any. That should be a minimum standard for you to grow higher and bigger. I'm not the one who compares foods with other branches, like sini tak sedap, sana lagi sedap, because yes it's subjective. Every food merchant has their own style and recipe. Fine. But those common compulsory things have to be a strict policy for a company like this well-known Pak Mat Western. Take some time for R&D, post mortem, browse through the reviews. Hopefully PMW can strive thru a higher level, with perfection in all aspects, not just the marketing and advertising side. Overall, as the first thing I mentioned, I had a bad experience as a first customer. I expect better from PMW. Please consider improving everything necessary.
Zulfazli SofiuddinZulfazli Sofiuddin
00
I was surprised to find out that Pak Mat Western, a brand that has gained viral fame recently through collaborations with local celebrities and influencers, has opened a cafe in Penang. Naturally, I was curious to see if it lived up to the hype. The menu is fairly standard, and while the food is decent, there’s nothing particularly outstanding. The lamb chop was a bit gamey, and one of the fried chicken dishes still had red near the bone. The service left much to be desired—one waiter brought a dish to our table, and when we simply asked about the name of the dish for clarification, he got flustered and took it back to the kitchen, even though we hadn’t complained about a wrong order. The cafe also offers a selection of coffee and frappes, but unfortunately, many of the drinks were unavailable during our visit. It’s disappointing to have a menu full of options but limited availability. We also tried the fried chicken from the Mat Burger section, which was average at best—nothing memorable or worth a repeat. For a place that can host a large crowd, the limited restroom facilities are a big drawback. It’s a small detail that significantly impacts the overall experience. In the end, while Pak Mat Western Cafe has a strong brand presence, the actual dining experience feels overhyped and overrated. It might attract first-timers curious about the buzz, but it’s unlikely to leave a lasting impression or prompt a return visit.
Mohd Hafiz Mohd SaadonMohd Hafiz Mohd Saadon
00
Update 2022: Long waiting time at entrance. When it's our turn to be seated, they seat us at a dirty table. Should clean the table first, then only seat customer. Called waiter to have the table cleaned, but he didn't wipe it properly, leftover food debris fell onto our lap and feet, gross, some part of the table is still dirty even after he's done wiping. Menu given to us also felt sticky and oily. A lot of stuff on the menu not available. Soup, fish fillet, some fried rice, cincau, some ice blended not available, basically half the thing we tried to order are not available. Very unpleasant experience at this point, I wish the food better be good. Food: Good looking for social media photo. The sauce is good, as usual. Others? Not so much. Pretty much everything taste bland, not well seasoned, didn't taste good on its own, need to eat with sauce. Price is quite cheap, proportional to portion size, which is small. (feel cheap but its not) The tagline is “citarasa hotel harga warung", but now is more suit "citarasa warung harga hotel"
Faiz MuzakkirFaiz Muzakkir
00
went to Pak Mat Western yesterday because of course, I fell victim to their marketing 🤣 what people say about the food being cold is actually true. I ordered spaghetti lamb. the spaghette had some heat to it but I felt like it had too much sauce on it. and the lamb….memang room temperature. was it good tho? the pasta sauce and lamb didn’t complement each other imo but I think if it were heated before serving, my opinion would change. are the workers rude? only one which was the one who would determine your table. kerek la imo sebab dia macam buat muka when we requested a larger table since we wanted to order a lot of food. her face macam “whatever”. BUTTTTT, their fast food yang Mat Chicken and Burger tu sedap! My friend ordered their burger ans it linda reminded me of McD’s spicy chicken burger ao I will go there just for that burger. I feel like this kedai has potential especially since we nak boikot McD and KFC, so please please PLEASEEEEE, do something about it.
Syuhada AzamSyuhada Azam
00
Nearby Restaurants Of Pak Mat Western Cafe
Nasi Kandar Pelita
Nasi Kandar Pelita
3.7
(803)Click for details
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Address
No. 6 Jalan Industri Tangkas 2 Taman Industri Tangkas Kampung Sekolah, Juru, 14000 Bukit Mertajam, Pulau Pinang, Malaysia
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Phone
+60 11-6980 2783
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Website
pakmatwestern.com
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