The Coffee Bean & Tea Leaf — Restaurant in Selangor

Bad customer service! 21 Sept 2025 at 6.15pm. There were 1 lady staff and 2 male stuff moving around at the counter seems terpaling busy but NONE hv the courtesy to smile and at least say “sorry Puan, we will attend to you shortly”. NONE OF THEM!!!!

I hv been standing in front of the counter for bloody 7 minutes waiting to order but the staff especially the girl and the tall guy just ignore me. The girl even jeling to me as if i’m the one begging there! End up i just left the stupid shop without ordering.

CBTL , Please train ur staff on manners and hospitality!! Please treat customer with smile walau pun korang mcm...

Have been here many times, overall services from different staffs are good and helpful.

Personally feel this year scone's taste had changed (not up to previous standard)

Today 25th April Happened one elder chinese uncle wearing formal attire lack of hygiene awareness and no patience, simply take out my packed muffin and put back after realised not his, walk away like nothing happen, luckily the staff on duty is friendly and exchanged for me while I explained and requested for exchange.

Keep it up and probably need figure some precautions for such bad...

Disappointed with Coffee Bean @ Quayside Mall. I usually love Coffee Bean (especially the Alam Impian branch — always a pleasant experience), but I decided to try the Quayside Mall outlet today and was really let down.

The aglio olio was dry and salty, the chicken teriyaki was UNDERCOOKED, and to top it off, the staff didn’t smile or even acknowledge the issues — no apology, no effort to make things right.

I hope this branch improves in customer service. It’s disappointing when expectations built from other...