McDonald's Sri Kerteh DT — Restaurant in Terengganu

My comment for service improvement. I went for a drive-through and clearly I ordered for 3 mix-and-match options, but ended up I did not receive the order as I had expected. The person stationed at the counter receiving orders seemed to be a new worker... I understand that it takes time to get accustomed to the system and use the machine taking orders, but please don't say that the option is not available just because you dont want to go through the hassle of calling your colleague to help teach you how to use the machine to change the order that you have mistakenly input into the system (I know that the option is actually available because when the other worker came later to help her). My point of improvement is its okay if you explain to the customers nicely, I will understand and dont mind waiting while you change the orders to the...

ordered thru mcd delivery apps at 8pm, had to wait until almost 11pm to get my food. The reasons from the staffs when I called on 9pm (I'm def not the fussy buyer) after 1 HOUR to get the answer, the staffs replied : mislooked on the apps order, then it's OK. I wait. But almost 10pm still not delivering, call again but on the verge of cancelling but they say the rider on the way. Finally 11pm reached. To be honest, my Worst experience on MCDONALD'S order. So called fast food but this branch def need motivation, training and push from the branch manager or supervisor or whoever that lead them otherwise it's a SHAME for this mcd brand. BTW I ordered for myself, a set...

I was served with a cold french fries and I immediately requested for a new one. This outlet did an excellent customer service when they fulfilled the request without any questions. But I have to wait for few minutes and they sent it to my table afterwards. Great job! I didn’t know that Mc Cafe is now selling classic butter cake and marble cake. Ordered marble cake and it was damn good - buttery, moist and just perfect with a cup...