Cioccolatitaliani Malta — Restaurant in Saint Julian's

I came to this shop three times, and every visit has been disappointing.

The first two times I tried to visit, I was turned away even though there were still 15 minutes left until closing time. For a dessert shop — where most people come after dinner — it doesn’t make sense to close at 10 pm, let alone reject customers before then.

Today was my third attempt, and it ended up being worse. I ordered a Happiness Cone in a waffle cone, but it turned into what I’d call a “Madness Cone.” The attendant told me they were out of pistachio and that flavors could not be changed. This makes no sense — if a flavor is sold out, you should either mark the item as unavailable or allow the customer to pick another flavor. Instead, I was told: “We don’t have pistachio and we cannot change flavors. Do you want just white chocolate pistachio?” To this, I replied with another flavor I wanted.

However, when it came time to serve my order, I was given it in a cup instead of the cone I had ordered. After pointing it out, I was then handed one of the thin, slim cones rather than the waffle cone I had originally requested. Because the ice cream was already quite melty, the slim cone couldn’t hold it properly, and the ice cream literally slid off and made a mess.

To add to the frustration, the “white chocolate pistachio” flavor didn’t taste anything like pistachio.

After being rejected twice before and then having such a poor experience on my third visit, I can confidently say this has been extremely disappointing and I do not recommend this...

Quality of the products is good, ice cream is exceptional and unique that justifies the higher price. I'd say it's well worth it. On the several times I've been there, the staff have been good and friendly. However the thing that fails the place is the customer experience. Little thought had been put into this very important factor. Their processes are inefficient leading to long wait times even when there is just a couple of customers. You are made to line up and pay first and then line up for your ice cream, then line up for your coffee..... To you, the management, this is terrible service. If your processes are long, do table service, you are hurting your own business by providing a terrible customer experience. A good customer experience ensures you are relevant to your customers in an industry where your customers already have too much choice. You need to review your processes and make them customer centric. If you are unable, hire someone to advise you as you are not giving justice to a good and...

At first, I looked at the place and it looked great! But when I walked in and ordered; the workers were so rude. I have very bad ADHD and I’m not good at remembering orders or saying them loud, and the workers started speaking badly about me infront of me, and it was very hurtful. I ordered pancakes with Nutella and fruit, but I got only Nutella pancakes; and they didn’t even taste that good. The crepes were very messy and the Nutella was very cheap. When I ordered I said it very clearly but then they blamed my English for their lack of sympathy, and laughed and talked badly about me behind the counter. I find that this is super disrespectful and those people should not be working at facilities like that. Very very bad Review because of this . DONT GO HERE! I cried because of the...