Arrived at the hotel around 11pm, reception staff very slow, not welcoming or very informative, we actually found them quite rude over the course of our stay. Reception always seemed to be busy. We had 2 rooms booked on the same booking but were given completely different floors at different ends of the hotel. One of our rooms was a family room for 2 adults and a child but the room was only made for 2 people, not what you want with a very tired 4 year old who just wanted to go to sleep. No answer from reception when calling on the phone so had to traipse down to ask them to make the 3rd bed up and get additional towels. Also when the rooms were cleaned they again only left enough towels for 2 people despite having 3 beds to make. Our room was clean and fairly spacious however the AC was blowing out warm air (apparently it’s not AC from what reception told us, slightly confused as it’s listed as having AC). There were 2 ceiling fans which were a little noisy, that was once we’d worked out how to turn them on, there were no instructions on how to work things.||We were disappointed to find out that the kids water area with the pirate ship was closed for maintenance, we specifically booked this hotel for this feature, I had researched and read that all outdoor pools opened for the season mid April hence booking end of April. Had it been clear on the website we would have booked to come in May. ||We used the indoor pool which was sufficient but could have been better, it was blocked off from 12-3 for adults only. Also you have to pay €10 per pool towel (you get given a card per towel) which is then refunded upon checkout but we didn’t find this out until asking at the gym for towels for the pool, this is something reception should have told us at check in or at least had it included in the check in envelope with the keycards.||We were All Inclusive, the buffet selection was ok, albeit after 5 days became repetitive and once certain items had finished they weren’t replenished as they had run out, it was also very salty. The cups for tea/coffee never seemed to be replenished either and we witnessed management staff telling a guest off for using a glass to make a coffee, when the guest said but there are no cups management staff then seemed to scold the restaurant staff asking them very rudely to get cups! ||We booked in at one of the other Restaurants but was infuriated to be told once we were seated, only a set sharing menu was included with All Inclusive, if we wanted to chose from the regular menu it’d be an additional €12 per person for 3 courses, nowhere online mentions this nor were we told prior to booking the restaurant at reception. I only wanted a main course but was told I had to order 3 courses, I queried this as what I was ordering was less than €12, would this not be included with All Inclusive given that the sharing set menu was €32.50 each, I was told no you have to order 3 courses and pay €12. What would have been better is that you’re given a credit to order from the regular menu, anything over that amount would be chargeable. We didn’t book in at the other restaurant but I expect it would have been the same with a set menu and a charge to order from the regular menu.||Part way through our stay the buffet restaurant became extremely chaotic, there was a medical student conference being held at the hotel for several days. The hotel felt like it became student halls, it was loud and extremely busy and some of the students staying we not very considerate, especially when coming back to their rooms late at night, lots of loud conversations in the corridors, banging doors and what sounded like rearrangement of furniture.||We did enjoy the little cafe on site at the front of the hotel but they seemed very understaffed, we had to continually chase up our order or go up and order from the counter which they didn’t seem to like as it was more of a waiter service, 9 times out of 10 when our order came over it was wrong but we put this down to not having enough staff and permanently being busy. Of note the pastries are not included in all inclusive, only the cakes, tarts and ice cream were, there was also no other food offerings like sandwiches/rolls or fruit.||The spa treatments were amazing, kicking myself we left it until the last day to book in.||The Bugibba bus station is only a 5 min walk away from the hotel which we used to visit, Valetta, Sliema and Mdina.||Overall the hotel needs some improvements, I dread to think what it’s like in high season having had a glimpse of how chaotic it got with a student conference being held.