Ocean Basket — Restaurant in Saint Paul's Bay

I am so traumatised by my visit, its taken me a few months to write this.

I had reservations at 12pm and arrived on time and sat at a table as they were all empty. The restaurant had just opened so we didn't mind the 10 min wait to be acknowledged. 5 mins later a person (male) who appeared to be a manager came over to our table and proceeded to yell and scream at my friend and I. it was so Irate and unexpected we couldn't compute what was going on.

when he allowed me to speak I asked if my reservation for 3 people had been cancelled and showed him my reservation he said no, that they were not ready and were expecting a delivery flapped his hands and walked off. It is customary when running a restaurant and are late for a confirmed reservation the approach would be rather apologetic even placatory , not this spot they chose violence and hostility.

I must say even the staff were shocked at our treatment as we had been to the restaurant twice that week. We sat there gobsmacked , we couldn't leave as we were waiting for the 3rd person to arrive. Our third friend never did arrive when she got here the same manager sent them away at the door and didn't tell her we were already here. it was our last meal before the airport and totally ruined our trip to...

Terrible service ruined my son's birthday On February 11th, we decided to go to Ocean Basket with my family for my son's birthday. This review is only about the waitress at our table.

This lady had no idea how to do her job. She messed up the orders and, for example, I ordered 26 pieces of sushi and only received 6. The others, which were wrong, were scattered on the plates of the other diners. Furthermore, according to her logic, it was normal for me to take my food directly from the plates of the other diners.

Honestly, I was very angry, and my son's birthday party was ruined.

Another negative note is about the menu. The pictures next to the names do not correspond to the dishes. This should be specified in the menu or explained by the waiter.

I want to clarify that the quality of the food, as well as the usual service, deserves a 5. However, you should be more careful about who you put to serve at the tables, especially on a rainy day when the restaurant was almost empty. It is unacceptable that such things happen.

In the end, after paying a bill of almost 300 euros for 5 people, I left hungry and angry, and then went to eat a sandwich in a nearby place.

Next time, I will make sure to ask for a waiter who at least speaks fluent English...

The worst experience in my live in Ocean Basket Valletta with the manager Sandor. In Valletta branch no possibility to order the table, so in order to have a free table at 20:00 we came in advance and took the table for 7 people while we were 4. We order the food and drinks for all our guests and we’re waiting for the rest of us. The manager Sandor came to us and informed that he will take the extra table that we kept for our guests. It was extremely rude. Even without any conversation or without asking us, the manager with attitude informed us that he will just take the extra table. We asked nicely to do not take it as the food was ordered already and the guests were coming. The second time he came to us and just took the table that was belonged to our friends. Unacceptable attitude. The mood was destroyed for all evening. And the worst in our situation that the evening was about the birthday of one of our friends what we told about to the manager. Manager did not care at all about guests and started to attack us straight away. I will never come back in ocean basket Valletta and will never recommend it to any of my friends. P.S.: the waitress Jenny was very kind and tried to solve the...