Marché VivoCity — Restaurant in Singapore

Ok so me, friends and family used to come to Marché in Somerset branch. As they have their own toilet and nursing room, I thought the Marché in Vivocity here also have. This is our first time coming in Vivo City branch. Everything was excellent EXCEPT the service by the frontlines aunty, the initial is LP, which was so RUDE. After eating I took my baby to the toilet, since this was my first time here I was asking some staff if they have inside toilet/ nursing room, which they said the toilet is outside restaurant, ok it was totally fine as I began to proceed to the exit door again meeting this LP aunty. I brought 1 card , because my baby is 9 months old and not eating at all, also mind you my husband is still inside the restaurant. Then she told me I still need 2 CARDS to go outside the restaurant as if I will runaway and not paying to go to toilet. Which I answered my husband is still inside with all the cards and my baby not ate anything. I UNDERSTAND if it’s the procedure for headcount regardless it’s still baby, and she just following it, you can say it in a polite way possible as any customer will expect from any restaurant!

BUT she answer me with the HIGHEST TONE possible - almost “ANGRY” kinda tone and said “I DON’T CARE!!!!!!!!!! YOU NEED TWO CARDS!!!!” Yes, I used all caps and lots of “!” because God be the witness and CCTV also, she was YELLING at me only to say those words. Like what I’m her grandchild?😅 I feel sorry for Marché if you are still putting this kind of person and character as THE FRONTLINER, to be your brand image! All was amazing experience: the other staff, the vibes, the food, everything is perfect but she RUINED it. I told the other Frontliner lady at the other exit door about this experience and she apologised to me which I appreciate, but really it should have been LP who apologised. You need to retrain her again for your better improvement. Otherwise other people will get bad experiences as well.

My message to LP: Understand every staff was at their lowest point since it was lunch time but no need to yell at your customer! We are civilised people and we can communicate with good intonation. Just don’t work in service area if you don’t want to talk to anyone.

My message to Marché Vivocity: You need to take care of your brand image and choose carefully people at frontline!

My message to anyone reading this: Just be careful you will get shout at if you come here and see her. (it’s not about understanding the culture of uncle aunty, lots of very polite + kind uncles and aunties we meet along the way, but her is just if she’s hating the job. just be careful lah)

Not sure will come again at this...

We have been patronizing this Marche branch for years and it always been a delightful meal. However today we experienced a terrible incident which we will never ever come back here again! About 6:30pm, I was queuing up with my 5 years old daughter and 11 months son at the entrance. We were attended by the staff Lay Ping, she asked how many of us and i told her 4 persons. My husband was just parking our stroller outside the Marche and he came to join us in less than 3 mins. The staff Lay Ping passed me 2 adult cards and 1 kids' card and we were brought in by another staff. Everything was fine during dinner time. When we went to pay for our meals at the cashier, this is where the terrible thing happened. We handed our 3 cards to the cashier and the cashier asked us how many of us i said 4. She looks surprised and we told her we were handed 3 cards only then she mumbled and said Lay Ping handed 4 cards to a group of 5 patrons a few hours ago. So she used the walkie talkie to ask Lay Ping to verify for us. After 5 mins still no reply and a long queue was formed so the cashier told us to pay for our 3 cards and stand aside and wait. So Lay Ping came and she insisted she passed us 4 cards but we told her clearly there were 3 cards only. She was certained she passed us 4 cards so she asked us to check our bags, our pockets n etc. but we already told her we really do not the 'missing card' with us. Instead of being apologetic to us, they told us to write our contact number down so that they can contact us for this so-called 'missing card'. We were damn angry because we felt so insulted as though we want to cheat Marche. We told them to watch the CCTV and see how many cards were given to us in the first place. Their replied was now is dinnertime, no time to watch the CCTV. What type of lame excuse is that? My husband was so pissed off with the situation that he pours out everything from our diaper bag to show we do not have the 'missing card'. We demanded to speak to the manager but Rowell came and said he was in charge of the store/ground. We told him what happened and he apologized for it but it does not change the fact this terrible incident does not happened at all. We packed our diaper bag and left Marche. I saw the manager on duty was Legit and i went to told her what happened and i am going to lodge a complaint about my terrible experience on social media. If i can give zero stars for the review, i will gladly do it. So patrons please beware the next time...

I dined in on 19 September 2025 (Friday) with my husband for dinner.

I ordered the sea bass fish from the seafood section and waited for at least 20 minutes for the fish to be ready. The fish tasted so unpleasantly fishy that I started to wonder if it was even fresh - it seemed like it had been sitting out on the counter far too long. At first, I thought it might just be my taste buds, so I asked my husband to try it and he was just as surprised by how unfresh the fish tasted.

Hence, I went back to the fish section and feedback to one of the staffs in charge, named MEX. He was adamant about the freshness of the fish and commented that the fish was literally just out from the package. I told him very politely that the fish tasted gamy and had a very unpleasant smell. He angered up by saying that it’s not his cooking’s issue and claimed that it’s the supplier’s fault for sending such fishy seafood. To my surprise, chefs/ cooks are suppose to check on the quality as soon as the seafoods are received from supplier. He claimed that I did not taste the fish properly and just went to the counter to filed a complaint. I was so furious at this point in time and told him that I have tasted a bite of the fish and knew something was off so I came to him.

Honestly, I wasn’t expecting this sort of attitude coming from a cook. Be professional. If a customer feedback to you and tells you that something is wrong with the dish, don’t argue and claimed the mistake. You could either offer a refund or refire the dish. This cook offered none and still claimed his innocence.

I called the manager over and explained the situation. She apologized quickly and then went to speak with MEX. To my surprise, the manager came back and said she didn’t think the fish smelled bad either. At that point, I was very frustrated and told her that I’ve had far better quality fish than what was served.

I made it clear that my frustration wasn’t just about the dish itself, but more about the the cook’s dismissive attitude. Although he eventually apologized, he still insisted that there was nothing wrong with the fish — remaining stubborn and unwilling to accept any feedback/ complaint.

Honestly, this is not how a cook should respond to a customer. Not because they work in the service industry, but because customer feedback should be taken seriously, and NOT ARGUED WITH.

I will not return to this restaurant ever again, not in any...