Le Comptoir Constance — Restaurant in Isle Mauritius

Nice place and great food, but customer service is ridiculously poor. After being there twice, we recommended friends to join us on our third visit on Saturday 10 June 2023 at around 11.30am, but definitely that was my last visit there due to a very bad experience. The Manager in charge on that day was very rude to us. Initially, we arrived there as a couple with our baby and bought some cakes and drinks while waiting for four other friends to join us. On reaching there, we saw the Manager separating two tables which I assume was used by a group of person before our arrival. So, we thought of telling him that more friends will be joining us any time soon and that if he could please leave the two tables adjacent to each other, but to our great surprise he refused and said that once our friends come, they can choose their seats as they don't do reservations. Fair enough, but then after a few minutes two of our friends came and immediately joined us. The Manager rushed towards our table and without any greetings he started talking in a very arrogant tone (i would describe it as yelling) and asked us to move to the outdoor table with benches in the scorching sun as we can't sit in groups at the tables. His tone was so loud that everyone around turned heads to see what was happening making us feel that we were culprits. I had a little baby in my arms and the manager was not even gentle to let us sit peacefully at the sheltered table and he kept on repeating that we cannot sit in group of six at there. He stated that they have many clients as the only reason for us to get out of the sheltered table. But, please let me remind you, we were also your clients at that time and it is insane that he was removing adjacent tables when we reached at the beginning, which meant that it is possible to place two tables side by side. Also, let me clarify that at that time when we were present the bar/restaurant was not fully occupied which means that we had ample time to finish our lunch before any other customer would come for dine-in. A few minutes later two other friends came to join us and they sat at another table that was slightly close to our table of four. We chose to remain seated at the tables instead of going outside as we already started having lunch. However, the Manager was still giving us absurd looks as if we were damaging his property and came several times to ask if we were using the two spare chairs and even asked if he can remove the plates and cutlery as if we were monopolising all his tables at the restaurant. At the end we could not have a peaceful lunch as we were sitting on two separate tables and were being constantly monitored and 'harassed' by the Manager since we didn't listen to him by sitting outside in the windy and sunny weather (unsuitable for a baby). Before leaving, my husband went to share his bad experience, but the Manager was not even willing to listen to us or accept his mistakes. He kept on repeating that we went against his restaurant policies by dining there as a group of six persons.

To summarise, that was a horrible customer experience that I have never encountered at any place. We will never step there again and will definitely not recommend anyone to go there. You have a very long way to go to improve your customer service and train your staff to at least speak...

To, The Manager Le Comptoir Restaurant, Constance, I hope this message finds you well. As a regular client of Comptoir Restaurant at Constance, I feel compelled to share my recent experience.

On my last visit, I was accompanied by my mother and three friends. Unfortunately, we were met with several disappointments. Despite the serious demeanor of the girls working there, I have continued to patronize your restaurant because of the kind and smiling chef who consistently prepares excellent food.

However, I must address the service quality. The girl at the counter, who is plump and dark-skinned, along with another plump, Asian-looking girl with glasses, and a gentleman with a moustache, are notably unsmiling , aloof and rough.

We all got the impression that our presence was bothering the staff. When taking our orders, several items were missed, and the staff appeared visibly annoyed when we reminded them that our order was incomplete. The service was indeed pathetic, and the plates and utensils we received had broken edges. Such conditions are unacceptable and have significantly affected our lunching experience.

Additionally, i must say that the staff except the chef seem to lack proper training and customer service standards. This, too, is concerning.

Given these issues, I regret to say that I do not recommend le Comptoir Restaurant.at all.II hope you take this feedback seriously and make the necessary improvements to ensure a better experience for all your customers in the...

HIGHLY RECOMMENDED. THE PLACE TO DISCOVER. GR3AT THANKS TO THE PROMOTER, BRAVO, WELL DONE.

COVID SAFETY ♡ TEMPERATURE CHECK & HAND SANITISATION. ♧ OUTSIDE TABLES/ SEAT. ♤ ENOUGH DOORS FOR AIR THE AUTO REFRESH.

The POSITIVE □ GR3AT VENUE □ COZY PLACE □ GREEN / MODERN/ PEACEFUL/ FE3L GOOD DESTINATION/ PL♤CE. □ DECENT FOOD MENU □ FRESH FOODS & BAKERIES. □ BEST FRESH PINEAPPLE TARTS THAT I HAVE EATEN. THE LEMON TART WAS TASTY TOO. WHEN PRESENTED & SERVED. □ FRIENDLY STAFFS. □ GOOD SERVICE. □ TOILETS □ EASY ACCESS WITH FREE PARKING FACILITY. □ GOOD TO HAVE A PLACE LIKE THIS IN THE FLACQ REGION. □ IT IS SITUATED NEARBY THE 'CONSTANCE GROUP OLD CHATEAU' WHERE YOU CAN WALK/ TAKE NICE PICS. NOTES: PLS KEEP A GOOD DISCIPLING & AVOID CAUSING ANY DISTURBANCE FOR RESPECT TO THE PLACE AS IT IS A MAURITIUS HERITAGE.

The NEGATIVE □ AS ALL THE SERVIVE (FORK/SPOON..) ARE WASHED BY MACHINES. PLS SEE IF ALL ARE ODOUR-FREE. THANKS.

SPECIAL.MESSAGE TO READERS. PAY A VISIT & MAKE...