Le Club House Fes — Restaurant in Fez

Subject: Complaint Regarding Recent Experience at Club House, Fes

Dear Club House Management,

I hope this message finds you well. I am writing to express my disappointment with my recent visit to Club House in Fes.

On 3 May 2025 , I had a reservation at your restaurant and was looking forward to an enjoyable evening. While the ambiance and music were excellent, I encountered several issues that significantly impacted my experience.

Firstly, despite having a reservation and being seated alone, I was told by the host that my friends could not join me inside because the restaurant was full. This was particularly frustrating as I had already placed my order and was waiting for them. The response from the staff, including the management and security, was unprofessional and disappointing.

Furthermore, I found the hostess to be particularly rude during our interaction, which only added to the overall negative experience.

Additionally, the quality of the food did not meet my expectations. Overall, the service and management of the restaurant were not up to the standard I anticipated.

I hope you take this feedback constructively to improve your services. I look forward to your response and hope to see positive changes in the future.

Thank you for your attention to this...

I’ve always had an exceptional experience at this clubhouse. I used to come here often with my partner, and every visit has been marked by the same warm, welcoming atmosphere and top-quality service. From the moment you arrive, the staff make you feel genuinely valued and at ease. A special mention goes to Amin from the team — he always goes above and beyond to ensure guests are comfortable and well taken care of. His professionalism, kindness, and attention to detail truly stand out and make the experience even more enjoyable. The overall ambiance is refined yet relaxed, with great music, a cozy setting, and an inviting energy that makes it easy to unwind. Service is attentive without being overbearing, and everything runs smoothly thanks to the staff’s genuine dedication. Even after many visits, this place continues to hold a special meaning for me — not only for its quality and atmosphere, but also for the memories and people, like Amin, who make it feel so personal. Highly recommended for anyone looking for a place with heart, professionalism, and unforgettable service. Would you like me to make it sound slightly more emotional and heartfelt (to reflect your personal connection) or keep it strictly professional and review-style for posting online (like on Google or...

It has been 3 months since I visited Club house, I can’t seem to shake the memory of how awful our experience was. From the moment we arrived, the service was appalling. The staff seemed uninterested and unwelcoming, which made us feel uncomfortable right from the start. However, the worst part of the entire visit was the guard, who was incredibly rude and dismissive. His attitude towards customers was beyond frustrating.

What has truly stuck with me all this time is the shocking mistreatment of a cat right in front of us. The guard treated the cat in such an aggressive and inappropriate manner, I still find it hard to believe it happened. It was not only cruel but deeply disturbing to witness, and it has stayed with me ever since.

Given how empty the place was, it’s clear that this kind of behavior is probably the reason. If the management allows such disrespect toward both animals and customers, it’s no wonder the place is failing. I would advise anyone to look elsewhere for a dining experience where kindness and professionalism are valued. This place left a lasting bad impression, and I would never recommend...