Mugg & Bean — Restaurant in Erongo Region

My recent visit to Mugg & Bean Swakopmund left a distinctly unpleasant taste in my mouth, and unfortunately, not in a good way.

This particular branch seems to be a significant letdown compared to the Mugg & Bean experiences I've had elsewhere.

The service was, to put it mildly, abysmal. We were seated promptly enough, but then seemed to become invisible to the waitstaff. It took an unreasonably long time for our order to be taken, and even longer for our drinks and food to finally appear. The staff seemed disinterested and lacked any sense of urgency or attentiveness.

When the food eventually arrived, the quality was far from satisfactory. My coffee was served lukewarm and tasted bitter, as if it had been sitting around for a while. The meal I ordered was equally disappointing – the garlic butter sauce recommended for the steak was a disaster!! Where do you find that they use the low grade oily garlic from a bottle and just add a bit of molten butter to it? This was sloppy and unappetizing. It certainly didn't reflect the standards I associate with the Mugg & Bean brand.

The ambiance of the place also left much to be desired. The restaurant felt neglected, with tables that weren't properly cleaned and a general air of shabbiness. It lacked the usual inviting and comfortable atmosphere I've come to expect from Mugg & Bean.

The wifi was poor!

To add insult to injury, the billing process was also slow and inefficient. It felt like every step of the dining experience was a struggle.

Overall, my experience at Mugg & Bean was thoroughly disappointing.

The combination of sluggish and inattentive service, subpar food quality, and a lackluster atmosphere makes it a place I would actively avoid in the future. There are certainly better options available in Windhoek for a decent meal and coffee. This branch needs a serious overhaul to bring it up to the expected Mugg &...

Bugg & Mean is unfortunately how we refer to this particular branch.

We were freezing and went in for a hot drink. Ordered two large flat whites... The lady heard two large flapjacks. Clarified and pointed at the menu. After some time she came back and said that they don't have Flat whites in that size. So we ordered a large Cappuccino and a Mocha. Asked if we could move inside because we were cold. Then we eeevvvveeeeennnnntttttuuuuaaaalllllyyyyyy received the wrong order... An iced mocha...On a very cold day. Manager did not apologize but excused the poor service by saying the waitress is new.... And kept saying that, mimicking a stuck and unfriendly record. We had to pay for their mistake. Ordered a hot chocolate to replace the their mistake and ended up having to pay for a bottomless hot chocolate that we didn't ask for.

This is me summing up our very bad...

We went to eat at this restaurant today, and received horrible food and service. The menu is very misleading regarding the actual portions and ingredients. The sweetcorn fritters were supposed to have cheddar in them, however I got a 1cm size piece of cheddar. They forgot to put avocado with the dish, and I had to ask them to bring my avocado. The fritters were dry without any cheese. The bacon was not completely cooked. My husband's food was cold. When I complained to the waitress, I didn't get any apology. The general manager knew about the complaint, but also didn't give me any apology, or try to resolve the issue! Horrible service. Please work on your issues - I told the general manager that I would be putting in this review, and I was greeted with...