Papa Johns Pizza — Restaurant in Delft

Never written a review in my life, but this place really tested my patience. Ordered and payed for 2 pizzas and a 1,5L Pepsi at 17:16 that was to arrive at 17:45

Called them at 18:25: A woman answers "The pizzas are on their way"

Called again at 19:24: Same woman answers "The pizzas are on their way, it was taking longer to deliver because of the rain" (My house is 6 min bike ride away)

Called again at 20:14: A guy answers an informs me that the pizzas have not been made yet and it would take 30 mins to make them and deliver. I was really sick at the time and didn't want to leave the house so I still wanted the pizzas, also I had already payed for them.

Called again 20:42: Another guy answers and tells me "The delivery guy is out and he should arrive within minutes"

Called again 21:03: A woman answers (I think it was the same woman from before, if not then the following speculations can be ignored) The woman gave no answers and claims to not to speak English so I ask to talk to someone that does. A guy comes to the phone and informs me that the pizzas are to arrive at any minute.

At this time I was really hungry and just wanted food, so I forced myself to another restaurant. When I come back, my roommate tells me that the delivery guy came around 21:20 and that the food is in the kitchen. I see 2 pizzas but no Pepsi.

I do NOT understand how this place is still open with such poor customer service and management. They never offered anything in return for this delay and honestly, I still can't believe that this actually happened.

Edited, someone reported...

I am always disappointed with Pap John's, but for some reason I just keep trying. Not anymore...

This time, I tired stuffed crust to make the typically dry and boring crust more appealing. But it just made the crust super thick (like 30% of the whole pizza) while remaining flavourless. It has some rubbery string of mozzarella in it, like string cheese from kids' lunches.

Also, the sauce is applied way too enthusiastically, while the rest of the ingredients are super meager. So unless you like the flavour and texture of pure tomato sauce, I'm guessing you'll be disappointed.

It's just a bummer, since the idea of fresh ingredients sounds nice. But Dominos is honestly better, and they even offer a creme fraiche option for those who want a different sauce. It's hard to make a truly bad pizza, but Pap John's has managed — with all three that we ordered today.

On a positive note, the cinnamon...

I don't usually review, but I had to review as it was consecutive bad quality from all my orders in Papa John.

• The delivery is late, usually by 30 mins or more - without fail than the time I pick in advance.
• And the food quality is terrible, bland - no taste.
• There are no sauces provided although order had sauces.
• The side dish of garlic cheese sticks had no cheese on them (this was usually subjectively the best item from papa johns).

Overall, the pizza quality, delivery time and consistency...