McDonald's — Restaurant in Haarlemmermeer

This is hands down the worst McDonalds I have been too. I pull up and order a muffin with egg and cheese meal. They ask me what I would like to drink and I tell them a Large Dr.Pepper. They advise me they're out of all coke products, so I ask for a ice coffee. When I pull up they tell me my total which had an extra charge for adding a ice coffee. That already upset me because I had to pay for the meal which includes the drink but had to pay an extra 1.49 to get the ice coffee. Whatever I let that go. Than I pull up to the window and the woman ask me what I order..... I told her a sandwich... She looks at me and says welll what kind of sandwich I tell her what it was. Than she closes the window without saying anything. I mean I feel like I've been to McDonald's enough to know they should have my order on their screen. When she comes back she hands me just a sandwich and closes the window. LOL so I wait for the rest of my order. A guy comes to the window I tell him that I'm missing my hash brown and my ice coffee and hand him the receipt. He looks at the receipt and closes the window. Again without saying anything to me. While the window was closed I look at my sandwich and my muffin is burnt. A little burnt is okay and I'm not picky but this muffin was burnt and hard! So when he comes back to the window he hands me a large vanilla ice coffee. The ice coffee looks like it has no ice. I tell him my sandwich is burnt and he asks me to pull up to the parking spot and takes the sandwich. As I pull up I take a drink of the ice coffee which I notice there is ice in the cup it just feels like it's very small as if it had melted. When i take a drink it taste like it had been sitting out and the ice had melted. I was so upset at this point. So I go inside and tell the cashier she was the only one that smiled the whole time at me as well. She made me another ice coffee and it was great! Than I tell her hey I'm also waiting for my sandwich and that I was in the drive thru and my sandwich was burnt. She's like okay well did they tell you to pull forward. I was like yes they did but I'm going to wait in here tell it's done. I waited like 10 minutes seeing people order and get their food. I went up to another cashier and told her I've been waiting a while now and I still haven't gotten my sandwich. She tells her supervisor and than 2 minutes later here is my sandwich. By the time I went to my car my hash brown is now cold and I'm even more upset. What makes me really angry about it is that not one person apologized for anything. Not one. Not even the manager. Now I understand we all make mistakes and things happen. But I have never had such horrible service with such disrespect for...

First order was fast, like really fast. Food was fine.

I wanted to have cappuccino and cake for dessert, my girlfriend a softdrink. I went to the counter after 20 minutes of waiting at our table - the guy at the coffee machine told me the cappuccino that he was preparing was for my order, so I went back to my seat. Ten minutes later I went there again. Another employee told me only the softdrink was ready yet, but they would make the rest immediately and bring it. Guess what - had to come back 15 minutes later again, even the softdrink vanished in the meantime. No explanation whatsoever. After the previous experience I just waited at the counter until everything was ready, it took like 3 minutes (wrong cake, but that can happen).

Probably the worst experience I ever had at McDonalds, but I generally get the feeling they don’t like tourists in Amsterdam, third in a row of weird...

What can one say about Mc Donald's?

Next time a customer asks where on the self service display an item can be found, and there is a 1,5 meter rule, please tell them where to find it and do not invade their space without saying 'sorry, may I try?'.

And when you just don't know don't start touching the screen in random almost ending customer's order.

Apart from this do check all customers' covid QR or ask customers if they are ordering take away or eating in, as it seems quite strange when others just walk in.

There is a checking mandate and Mc Donald's staff should check everyone entering the restaurant period.

Lastly when we order 40 euro's worth of food it would be nice that the little ones happy meal is included when we pay for it.

We had to drive on and I had to give her my food as any good parent would do. But this leaves the driver hungry and not a happy...