New York Pizza — Restaurant in Hoorn

Customer satisfaction and service were very disappointing. I ordered two pizzas, but then I immediately noticed in the app that there was a “buy one, get one free” promotion. So I called the pizza restaurant right away and told them about the promotion, asking them either to cancel my order (since it hadn’t been prepared yet) or to apply the promotion. They told me that the promotion was no longer valid, and I accepted that with understanding.

However, afterwards I tried placing the exact same order again through the app and, when selecting the promotion option, I was able to get the second pizza for free. I called the restaurant again and informed them that the promotion they had said was invalid was in fact active. When the person on the phone checked again, they admitted I was right, but by then they said my order had already been started and there was nothing they could do.

In short, there is no customer satisfaction, and they are not even aware of the promotions and options available on their own platform. (You can see photos of both...

I get nice pizza and it be very good! Olnly after wait 25 minute it still not be there even if they say 15 minute. I call agin they say "wait" and I say "O.K." and then even 10 minute later it finally got there but it be cold. Though I put in microwave and now it be warm again, and it taste very delicious! Very happy pizza, may or may not buy again because of so long waiting but their weir...

Vega pizza besteld op ny pizza site, werd opeens bezorgd door ander filiaal. Was helaas minder smakelijk dan het filiaal in Hoorn.

Enkele weken later toetjes en wat drinken besteld. Krijg chocomouse, die er weinig aantrekkelijk uit zag, na twee hapjes een beetje nare zure smaak. Ik kijk op de onderzijde en productie datum 17-05 te gebruiken tot 21-05 (het is momenteel 22-05).

Ik vraag me ook sterk af of het product in de periode van productie tot levering gekoeld is geweest. Rare kleur en structuur en kan me geen rare smaak voorstellen bij +1 dag boven THT datum.

Los daarvan netjes dat het gelabeld wordt maar ronduit absurd dat een horeca gelegenheid hier blijkbaar niet op let.

Gebeld, snel en netjes nieuwe bezorgd (ingevroren) wel extraatje erbij. Met de kennis dat ze ingevroren zijn, zij deze wellicht ontdooid buiten de koelkast. Het is duidelijk geen vers bereid product is dus toch echt wel langer dan 1 dag na THT nog te eten moet zijn.

Volgende bestelling maar telefonisch naar het filiaal in Hoorn. Dank voor de compensatie maar geen...