New York Pizza — Restaurant in Utrecht

I was waiting for my order 1 hour, when I called them they said that something is going wrong with the delivery boy so I had to wait more. They called me back 20’ later saying me that I’m lying about ordering pizza 😳. I tried to explain them that I order via thuisbezorgd platform so It’s not possible for me to lie. The lady on the phone told me that she will cancel my order and I will have my money back in 5 working days; 10 days later I don’t have my money back and I called to ask for a free pizza and the guy on the phone told me "I have a lot of orders today I don’t have time to check your situation I will call you...

Good franchise, bad location. After 1,5 hours of waiting I called the place to learn the status of the order, received a rude reply with no specifics on ETA or an apology. The small order of 2 pizzas was delivered 2 hours after placing the order by 3 very loud delivery guys who kept making noise in the street. Hoping for...

They forgot to bring a pizza. That can happen, but after another hour it still wasn't there. Only compensation they'll offer is 30% of our next order, which is a worse deal than the coupon that came with the pizzas. For an order €100, you'd expect better service. And in general, I don't think the pizzas are...