Ate Fortyone — Restaurant in North Island

Dissapointed in my choice for a Birthday lunch. I went here for the first time on Easter Sunday (16th) and decided to shout myself a cocktail. Out of the 3 staff members not one knew a cocktail or how to make one!! Very unusual these days as a bartender normally knows a few. So I had the basic Pina Colada which was the strangest tasting one I'd had in my life!! I suggest some training/course and a book of cocktails behind the bar if you don't want it listed on the menu. I'm surprised they didn't google if it was that difficult!!! The 3 kids enjoyed their burgers & BLT. My friend and I had the scollops which were basically deep fried very overcooked little balls (very similar to pop corn chicken) very dissapointed and the the worst scollops I've eaten in NZ. When it came to paying there seemed to be much confusion between the 3 girls. I ended up asking what the issue was as we were just standing there (very poor customer service skills)one staff member was putting on their jacket and really didn't care. They had lost our order on their system (not sure why the waitress couldn't grab the paper she wrote our meals and drinks on) I suggested telling them what we had ( they were very lucky I'm an honest person!) and they put it through. They didn't even apologise or anything really. All in all very disappointing as I haven't spent my birthday with my sisters for years and found it all very unprofessional. I've been in hospitality and know exactly what it's like and god help these girls when the restaurant is flat out!! This was a quiet day!! They all need a lot more training/customer service skills and take more pride...

we went there last night and was a quiz night went to get money from machine they have wasn't working and woman behind the bar was very rude nasty and told us to go to tsb machine way up the road they wouldn't even give us cash from till even if we brought drinks the staff need to have a smile and stop being so sour and rude sorry will never eat at this bar because of the way they treated us in 5min of walking in not as if they didn't have the cash bar was packed but chose not to help us but just brush us off rude and nasty people like the staff on last night should be told off as this is not wanted in a public eating place and will advise alot of my mates not to go there when staff are so stuck up it's not funny time for new staff and will also take this matter up with the main boss of bar or hope he see's this and sorts out the rude ladies that was on tuesday night sorry no rating as are not happy...

Had a group of 9 for a family birthday dinner. Our server was a lovely young lady, couldn't fault her service. The burger and rib meals looked amazing but the calamari/chips meals were a little underwhelming (would be nicer if a small portion of salad added but had to buy a salad separately to go with it) and I paid $40 for a rib eye scotch fillet meal for my son and the steak was really fatty with some gristle. My son ate it as he didn't want me to take it back (he was hungry) but when I mentioned it just as a FYI I was told it would be a bit fatty?? That's meant to be a prime piece of meat and for that price I expected a little better and the carrot puree with it was stone cold, that would have been better warm with the mashed potato. Hopefully they'll take on the feedback as the ribs for $30 looked far superior...