Subway — Restaurant in North Island

My fiance and I stopped in to buy a sandwich each for lunch

When we walked in there was a young blonde girl at the counter. She looked like she was staring into space and I almost asked if she was ok cos she looked like she was lost or in another planet. Then we realised she was staring at a handwritten order and trying to make a sandwich presumably for an online order. She didn't greet us but we thought we'd just be patient and wait for her to finish making the sandwich she was already making.

There were two other people also behind the counter. One of them, a middle aged Maori lady came out from the back and walked over the counter. We thought she would ask if we wanted to place an order but she also ignored us. My fiance and I were actually dumbfounded that we were the only two customers in the shop, we were standing right in front of the counter waiting to order, and no-one would even acknowledge us. It was crazy.

Approx five -six minutes had passed. My fiance said to me shall we just go somewhere else then, I said yeah I guess so, he said "thanks for the service" loudly and we walked out. The staff looked at us like we were the rude ones, but they had completely ignored us when we were standing there trying to order.

Very disappointed and wouldn't recommend. Won't stop here...

Just wanted to say Subway Ngatea was definitely worth the wait. I called into the Drury Foodstop and wasn't impressed with any of the food on offer at all of the places there - especially the prices they were expecting. So on my way to Mount Manganui I stopped in the lovely little town of Ngatea and got some Subway. The lady behind the counter ( SHEENA) was very friendly and was really good with the customers. It was great to deal with someone who was so customer oriented. The chicken and bacon foot long was one of the best I've ever had as well. I'll definitely be stopping here again in future. Keep up the great work Sheena, you're...

I stopped by Subway for a quick lunch on my way back to Auckland - I usually stop at this Subway every 2-3 months when I make a return trip down to the Bay of Plenty for quite a few years now. This time, Margaret; the staff that was serving me was really friendly and nice, she also put in a A LOT of salads into my sub which was a first for me to have my sub this full!! A pleasant surprise. The bread was fresh this time compared to my last visit, and the salads were fresher too. The shop was clean as usual, and so was the bathroom. Thank you for the stellar service and the extra big sub. I had a...