Pokeno Bacon Cafè — Restaurant in Waikato

Well overall the breakfast visit today 01 February 2025 to balloon marketed Pōkeno bacon at mercer was utterly disappointed. My senior citizen mate wants to have a breakfast because he was in old impression the best breakfast place, so I picked him up from his place in Auckland and travelled 57 kilometres to catch the cafe opening at 7am but cafe was closed till 7:52am because staff shortage. On opening just before 8am, we are the first customer ordered, and asked what is the fasted option of breakfast because we want to be back in Auckland at 9am so they told us egg bacon bread so we order one and one egg/ bread. The service was so poor that they 5 people working at 8:05 am but they forgot the first customer and served Same stuff as take away to 7 people before serving us , so I went to counter at 8:15 and found myself alien in counter crowd , on my inquiry I was handed the breakfast not served on table. To catch my volunteer work back in Auckland at 9am I eat in rush but my mate was disappointed as eggs and beacon was cold. Thanks to McDonald next door that we able to get hot coffee. I think they should look at their service being on busy road and the staff behaviour , customer are not beggars and they pay for food and...

Our first and last visit to this cafe. I ordered a Big Breakfast without butter on the toast and a short black (in a proper cup), my wife had pancakes and a coffee (one with milk, all the same to me) in a takeaway cup. The young bloke was typing the instructions into the order but none of it was read. The pancakes look like they were something thawed out before serving. You guessed it, butter on my toast. I don't like the taste of butter, margarine is much worse and this is why I don't eat it. The first attempt at coffee arrived and it was a long black in a large takeaway cup. That was returned and a short black in a small takeaway cup arrived. The coffee was okay. At least the bacon was okay, I've had better and I have had worse. 3 errors in a simple order is inexcusable, imagine if we were a party...

We called in for lunch was told there was 20 minute wait. We waited 40 minutes we went to get a refund as time was against us to be told “Oh your means are done just waiting on toast” tray was pushed across the counter for us to carry. When the toast arrived we asked if there was a spoon so we could remove tea bag. “No sorry use a stirrer server leant across the table opened stirrer packet removed stirrer and put it on the table” 😳restaurant was grubby the tray where the condiments were the paper towel they were sitting on looked like it had been there awhile. Floor was dirty food on floor. I think eatery has changed hands since we last frequented. Needless to say we will not be back. A bonus was there was plenty of bacon on our “delux”...