Rosebank - coffee & kitchen — Restaurant in Whau

If I could give negative stars, I would. Totally appalling service.

Firstly we made a booking online but when we reached there, there was no reservations made for us. So we ended up waiting for a table and the host said that it won't be long.

Another party came along behind us and just at that moment, a table was vacated and this party behind us just jumped in and took the table. So I then mentioned this to a waitress but nothing was done about it. The party behind was allowed to jump the line even after we have been there waiting for well over 10 mins. So finally we were given a table and only 1 menu to share amongst the 4 of us. Why I have no idea as it was not as if they were short of menus and the host was clutching a bunch in his hands walking around.

We then had to flag down a waitress to take our order after 10 mins. Order was taken and we were then asked if we wanted water which we did. Water took another 30 mins to arrive. We finally decided to walk out after 45min of giving our order because no one seemed bothered to serve us. Tables that came after us were served and eating and drinking their coffees. I think that after waiting for well over 45 min and not even being served coffees is just way too much. Thanks for spoiling my birthday Roseland Cafe. I will tell everyone to give your cafe a miss...

Avoid going here with kids unless you want your kids and yourself to get yelled and abused by the staff. Based on other reviews here, we are not the only parents this has happened to. We went to the cafe with two toddlers on a Saturday morning. The place was not busy, apart from us there was one or two other customers at the most. Moments after we got our coffees one of the staff (might be the owner) came and told us if we can get the kids to be quiet.

The kids had just been excited to see a couple of firetruck passing by and they definitely weren’t screaming and turning the place upside down. We were trying to keep the kids to be not too loud (they are 2 year olds and they definitely weren’t constantly screaming and being disruptive to others) but soon he came and yelled at the toddlers to be quiet, when we said please not to talk to our kids like that, he asked us to leave the cafe before we even got a chance to finish our coffee or food.

That was very rude and unprofessional behaviour and looks like he has been abusive to several other customers based on the reviews here.

We take our kids out to cafe’s and restaurants regularly and have never faced something like this.

If he has a problem with kids, maybe they should put up a sign “no kids allowed” so no other parents have to face this...

Service is 0!

I got to the cafe and walked up to counter to place my coffee order. The lady told me that I can sit down first and they’d come to me to take my order. I sat down for 20 mins (no jokes) and no one came, despite they brought food to a table nearby me multiple times. No one bothered to come. The cafes wasn’t busy at the time with three staff on the floor.

I walked up to the counter and queued behind the line to place my coffee order. The lady served the gentleman in front of me and walked away to sip her water nearby the kitchen and just stayed there to chat to her colleagues…. I again, had to “chased” her to the kitchen to place my order.

20 mins of wait time and chasing, for an expensive $9 ice Americano. I politely expressed my disappointment after placing my order, the lady actually rolled her eyes (at her colleague who previously advised me to sit down at the table first).

There’s absolutely no service at all. There were only 2 occupied tables in the cafe with 3 people on the floor. Yet, the tables were only being cleared after 30 mins.

The workers also openly talked about their customers onsite in their own language. Very unprofessional and rude.

Wouldn’t recommend or go...