Restaurant Munch — Restaurant in Moss

I received "gluten-free" food that was not gluten-free. Having coeliac disease, this was, of course, detrimental to my health, and I am now feeling sick and drained of energy.

This occurred due to sloppy food handling in the kitchen.

Here’s what happened: My colleagues and I were having lunch during a work event. I specifically requested gluten-free food and was served a risotto with rice and white fish. After eating a few spoonfuls, I noticed what I thought were "pine nuts" in my dish and continued eating without concern. However, after looking at my colleagues' food, I realized their risottos were not made with rice. Instead, their risottos were made with a long grain resembling pine nuts (maybe orzo/risoni), and it dawned on me that what I had assumed were “pine nuts” in my risotto were actually gluten-containing grains. I had just eaten gluten.

By the time I realized this, I had already eaten most of my meal and knew it was too late to do anything. I decided to keep it to myself, and just silently remain calm and hope that my reaction “would not be too severe.”

Unfortunately, I was wrong. I became very ill, and even after two days, I still feel terrible. It will likely take several more days before I feel well again. Even with coeliac disease, I can personally handle traces of gluten without significant issues. However, this was on a completely different level, and I have not had a reaction to gluten like this in more than 25 years.

I have never encountered such severe carelessness at a restaurant before. This is completely unacceptable, and I hope the restaurant seriously reviews their food handling and plating procedures, as I believe this is where the failure occurred. When I am told by restaurant staff that a dish is "gluten-free," I trust that statement. In this case, I shouldn’t have. I hope this review serves as a warning for future visitors with food allergies or coeliac disease. I am upset but too tired to be angry. I really regret this...

Refsnes Gods Hotell is idyllically located on Jeløya, just a short walk from beaches and coastal paths along the Oslo Fjord. The hotel is venerable and classic and is surrounded by a beautiful garden with seating areas for those who want to relax or enjoy a drink. The hotel's interior is characterized by original art from various famous Norwegian artists and is an experience in itself.

The hotel offers bicycle rental and also has an outdoor hot tub for those guests who want a refreshing bath. There is free wireless network throughout the hotel area.

The guest room appeared clean and well maintained and consist of a sitting area, minibar, work desk, Nespresso machine and a minibar with a good selection of drinks and snacks. However, there was no air conditioning in the room which appeared to be somewhat hot. The bed was nicely made with freshly ironed linen, a hotel pillow and a small pillow. The mattress was of a high standard and provided good sleep quality. The bathroom was clean and in good condition.

The common areas appeared to be clean and in good condition. The hotel has several living rooms as well as a bar and restaurant. In summer, there is also food and drink served outdoors in the hotel garden.

Breakfast was served as a buffet and had a good selection of both hot and cold dishes. The various dishes seemed to be of good quality and raw materials from several local producers were used, which helped to top the impression. The staff in the breakfast room appeared to be present and friendly and did a very good job.

Most of the staff at the hotel appeared to be cheerful and friendly, but I found that the level of service varied somewhat among the staff at the outdoor terrace. The hotel director was present and took the time to chat with the guests both during dinner and at check-out, which was perceived as positive and pleasant.

All in all, a great hotel that I would happily recommend to others and that I would happily...

Hotell Refsnes gods møter oss med en herskapelig fasade og innbydende inngangsparti. Parkeringsplassene er diskret plassert tett opp til inngangen. Vi blir mottatt av veldig hyggelige ansatte, som til fulle mester kunsten å gi opplevelse av personlig service og imøtekommenhet, samtidig med profesjonalitet og effektivitet. Hotellet har ansatte fra ulike deler av verden, og dette er virkelig et pluss m.h.t. språk og kulturforståelse for gjestene. Hotellets hovedbygning og park i front av hovedbygningen er riktig vakker, og med nyďelig utsikt over fjorden. Det er dessuten en koselig og lun innelukket bakhage hvor det er tillatt å røyke, veldig bra!! Hotellets hovedbygg er et tidligere fornemt gods, selv om ingen eksepsjonelle historiske hendelser er knyttet tid stedet har det en spennende historie, hotellet har laget en fin pamflett med sammendrag av godsets, senere hotellets, historie, som vi fikk ved innsjekk. Veldig bra!!

Markedsføring beskriver Refsnes Gods som et gods i vakre landlige omgivelser ved fjorden og inviterer til forventninger om hotellopphold i herskapelige og historiske omgivelser. Desverre fikk denne forventningen en brå slutt når vi oppdaget at kun hotellets inngangsparti, resepsjon, restaurant, og en hagestue befinner seg i den originale bygningen til godset. Hotellets bar, konferanserom, og gjestenes rom er plasser i en tilbygget fløy fra femti -seksti tallet. Lange mørke korridorer med lav takhøyde og vegg til vegg tepper ga oss opplevelse av å være på et slitt og trist konferansehotell. Rommet var lite, teppe-belagt, helt ordinært og greit, men helt uten avtrekk og ventilasjon. Etter en dusj var luften varm og mettet av fuktighet. Når vi etter en tur i hotellets bakhage kom tilbake til rommet, ca 2 timer senere, var rommet fremdeles stint av varme og fukt. Først etter at vinduet hadde stått åpent i lang tid ble luften inne litt bedre. Hotellet har stort utendørs Jacuzzi, sauna, trimrom, og badestrand. Desverre var jacuzzien svært gammel, jetstrømmer m.m. fungerte bare delvis og vannet var grått og skittent. Saunaen var romslig, men noen urter eller eteriske oljer hadde gjort underverker med den stramme lukten av svett gammelt badstu-treverk. Jacuzzi og sauna slåes av kl 22.00, vi ankom hotellet litt sent, så etter middag og ut utpakking på rommet, var det litt nedslående når vi etter 15min i jacuzzien fikk beskjed om at vi måtte avslutte. Hotellet ligger desverre et stykke fra stranden, for å komme dit må en gå et stykke gjennom et boligområde.

Hotellet beskrives med et kjøkken som gir forventning om en gastronomisk opplevelse. Spesielt fremheves hotellets frokost som en opplevelse helt utenom det vanlige. Hotellets restaurant ligger i den delen som tidligere var hovedhuset til godset, har vakkert og tidsriktig interiør, og bordene er herskapelig dekket. Menyen er enkel og virker eksklusiv. Desverre var ikke måltidet spesielt på annen måte enn at det lille vi fikk servert var kreativt dandert, med en rekke små klatter av ulike sauser som ikke helt passet sammen smaksmessig. Jeg fikk min kalvefilet servert rå og kroppstemperert, uten på forhånd å blitt spurt om hvordan jeg ønsket den stekt. Frokost-buffeten var virkelig nedslående. Opplevelsen av å befinne oss på et slitt konferansehotell ble nå virkelig forsterket. Dette var hotellfrokost servert...