Jollibee - Binakayan — Restaurant in Kawit

Poor service of staff though they are polite, manager (male with braces) on the other hand was rude and wasn't accomodating at all. Food is okay, we still love Jollibee but sometimes customer service is what makes you come back. Disappointing branch.

We ordered two buckets of chicken but there were no plates given. We waited long enough before we approaced the cashier and we were told: Di po kami nagbibigay ng plates. How will we eat then? They finally gave us plates after we emphasized we ordered buckets of chicken.. but lo and behold, staff kept telling us it should be 'requested'. Proper common sense for people who works for a big fastfood chain in the country please: our order obviously need some plates. Its already understood when we said its for 'dine in'. It contradicts the purpose of asking the customer if its for "dine in or take out". I never encountered this kind of problem with the other branches.

We also have sundaes too and i asked if they can just serve it later after we eat. They agreed. Soon after we ate, we decided to request for our sundaes considering that they need extra time to prepare it and serve it. We were a big group so we got lost to our 'kwentuhan' when we realized where the sundaes are. We followed up to the passing crew with no worries. We waited again until one of us marched to the cashier and asked for it personally. The manager approached us after with this bitchy, annoyed expression and said: Kasi po sabi niyo po to serve later. Yes, we did say that and we already prompted the crew to serve it to us three times. He didnt let us finish our answer, he just walked away without saying "Okay" or "Got it." He didnt even went near us during the short conversation, he was like two tables away. How is that for customer service?

Instead of mediating the situation, he handled us rudely in a manner that seems he was siding to his crew. He couldve asked us what happened in a professional way. He didnt need to let us feel as if we were demanding customers.

The server who served us our sundaes was the only one who apologized. I dont really blame the crew, their performance reflects on how they are led...

This is for Binakayan Highway(Centennial)

During my visit, it took over 30 minutes to pass through the payment booth, followed by another long wait for food preparation.

Additionally, during a separate visit for breakfast, I waited for 10 minutes to receive an order of only three items. When I went inside the store to follow up, I noticed that the items had already been prepared but were not being served until I asked about them in person.

I hope you can look into these delays and improve the efficiency of...

Stopped by here with a good friend after a visit with our doctor. Jollibee outlet here in Binakayan, Kawit, Cavite is ideally located within the busy main road. Coming from the town's public market or any of the nearby stores and businesses or simply hailing public transports and meeting someone, this is "the place". Food is well, to be expected of Jollibee long list of food choices. I had their spaghetti, 1pc chicken joy, peach mango pie and pineapple juice....