Mang Inasal — Restaurant in Lemery

Review of Mang Inasal, SM Lemery Branch

I recently had a disappointing experience at the Mang Inasal branch located in SM Lemery that I feel compelled to share.

On my visit, I placed an order for my family at 10:14 AM. The cashier informed me that the grilled liempo would take approximately 15 minutes, while the rest of the order would be served on time. I agreed to this arrangement, anticipating a pleasant meal. However, after 20 minutes of waiting with no food served, I followed up with the food pass crew, who assured me that my order was still in process.

Unfortunately, after 30 more minutes, I received the same update, and at the 35-minute mark, not a single dish had been served. With time running short as I needed to pick up my children from school, I requested to speak to the manager to cancel my order.

Manager Rona approached me and offered an apology but did not inquire about the reasons for my cancellation. She attempted to process a refund of 165 pesos, despite my total bill exceeding a thousand. It became apparent that she mistakenly believed only the grilled liempo was missing. I clarified that we had not received anything at all. After confirming this with the food pass team, I insisted on a prompt refund and left the establishment.

As a loyal fan of Mang Inasal, this experience was particularly disheartening. I have always enjoyed dining at Mang Inasal whenever I return to the Philippines, but this incident has left me reconsidering my future visits. The time wasted and my son waiting for food that never arrived was unacceptable.

I strongly urge the area manager to address these issues, as it is crucial for customer satisfaction and retention. Thank you for your attention to...

great. staff was attentive and prompt with requests. grilled chicken was good. solo fiesta is a little bit of everything— recommend trying this if you’ve never been to a Mang Inasal before so you can see the variety of food options. they also serve dessert,...

Service was great but everytime we go durng dinner time its always the 25 minutes waiting time. Hope they prepare ahead of time next time knowing that there's an influx in customers especially on...