Jollibee FT Catapusan Plaza Aldea — Restaurant in Luzon

My 2 daughters, Ate Sabine & Baby Yonah, really loved eating here and enjoyed attending birthdays with their friends and classmates. They loved the mascots as well, especially Jollibee, the kids eyes are twinkling when Jollibee is celebrating with the party. Also, the staffs are doing great and their performance such as hosting and their special number with or without the mascot during the party are awesome. Games is also enjoying although the games to every parties are all the same, maybe they put some games that is different from the other parties, so there would be some surprises and new adventures for the kids. The toys they gave to the celebrant is really good, most of the time they gave 2 gifts compared to other branches which they only gave 1 gift for the celebrant. And that is a plus factor to them. Parents will definitely choose them for their kids birthday celebration and happiness. But 1 thing is really needed that the management should take an action to improve their services, it is about the food they served in every birthdays. I can say that they always served a not proper amount/weight of foods, such as French fries,...

I would like to share some of my thoughts in this branch;

First, as a manager, they should know when to make their staffs flexible when it comes to food orders. In this scenario, they are piling up food orders on the counter—maybe they can let 2 of their staff to roam around the store and look for the ones who missed their orders. Some of the managers here are helping but all in all, as a manager, you should manage first your staff in order to have a smooth service.

Secondly, the food that are piled up are already contaminated by flies. Their piled up food are the reason why flies are attracted to the food on the counter.

Lastly, bagsak na sila agad sa food safety☹️ buti bukas pa rin sila til now. Maraming nagsasarado na jollibee branch dahil sa food safety na yan, eto grabe talaga makikita mo malalaki yung langaw na dumadapo sa food huhu kitang kita ng mga tao jusko.

To be honest marami na kong napuntahan, pero eto lang yung branch na hindi magagaling ang manager.. sorry for that. Kasi some of the branch naman ganon ginagawa pag mahaba na ang pila. Siksikan na rin sila sa pos at counter and mukha naman silang mabibilis, kaya okay lang naman siguro mag lagay ng 1-2 staffs sa paghahatid ng food☺️

Dami na tuloy nilang reklamo hahaha...

Since Tanay still under General Community Quarantine when we visit that time the food store is quiet. Only few people inside to eat. The crew is very accommodating and attentive. After the each customer they clean the tables and chair thoroughly. Thumbs up to Jollibee Tanay crew and to their security personel who been patiently reminding customer to stay in line and for social...