Jollibee Mabalacat — Restaurant in Mabalacat

IN REGARDS TO PARTY BOOKING - Extremely disappointing and disrespectful customer service by the Jollibee, Mabalacat branch, Pampanga.

Details below;

I had made an online reservation for a party at the Mabalacat branch, and I received an email too on the confirmation of the reservation, and the payment to be done within 3 days. On the 3rd day, when I tried to check online and make the payment, the reservation didn’t show. I called the Mabalacat branch and I was informed that the booking for the slot for which I had received a confirmation mail, was allocated to another party. I tried to speak to the personal in-charge of party bookings and gave him the details of my booking and the email confirmation too, and I was told to call on viber. But my viber calls were not answered. My daughter too tried calling the Mabalacat branch, and they kept her on hold for more than 5 minutes and didn’t bother checking back on the call on hold. My daughter called again and while she was explaining that we had a confirmed booking received via email too, and how could the booking be allocated to another party; and during the conversation, they hung the phone on my daughter. Thereafter, when we tried to contact the branch again, and it appears that all our numbers were blocked. My husband then called from his international number, and his call was answered, but again with no resolution, and we were blankly told that, the booking has been taken by another party.

We thereafter did a confirmed party booking at another Jollibee venue, without any hassle.

2 hours later, we get a message from the Mabalacat branch, saying that the booking slot is vacant and we can come and do the required payment. To which we replied mentioning that we have already done the booking at another venue and are extremely disappointed with their customer service.

It’s very disappointing to experience such bad and disrespectful customer service from such a prestigious establishment such...

Just got home from Jollibee Mabalacat. I specifically ordered a meal and so the counter person said I'd have to wait 15 minutes. I said that's fine. I'm willing to wait. I completed my order and paid but I didn't receive any receipt because the first item was voided and so sat on a chair at their waiting bay. 15 minutes have passed then the counter person approached me and asked me what my order was. To my surprise, no one prepared my meal and so they have to do it again. This time it was pretty quick but the order is wrong so I approached the counter person AGAIN! to correct my order. They said what I'm ordering is no longer available so that I have to settle into other meal. They didn't reimburse me with the difference between the two meal. If someone from Jollibee Mabalacat is reading this. An apology will suffice. I'm a reasonable man but this is...

I tried to place a takeout order last time around 8 PM. The crew initially told me it would just take 10 minutes, but I ended up waiting for 40 minutes. I followed up twice, and each time they said it would just be 10 more minutes. I didn’t want to cause a scene because I understand it was a busy day, and I appreciate that one of the crew members—the woman with glasses—was very respectful and accommodating.

What disappointed me was that the kitchen staff seemed to keep forgetting my order, often prioritizing Grab or Foodpanda riders instead. It’s frustrating to experience that as a walk-in customer. I’m sad to leave this feedback because I know the team works hard, but I hope this can be improved...