KFC — Restaurant in Muntinlupa

If I could rate it 0 star, I would. Poor customer service, we waited for 20 minutes for them to bring our food. The cashier did not give me a number for my takeaway order so I had to go back and forth to the counter to check if my order is ready. It’s Valentine’s day and we wasted 20 minutes of our time here. They did not even apologize. The manager called twice if the nuggets is ready, but it still took it them that long to prepare our order. And the most infuriating part is THEY FORGOT TO PUT THE DRINK IN THE PAPER BAG! I have paid for that drink so I feel so cheated. Poor customer service, poor management, the servers move slow. Probably because they were all big people, that they are crowding at the counter. No offense meant but they should know how to delegate task among themselves in order to move efficiently.

The food on the other hand, I ordered the king bowl ₱65. It has 3 pieces of ok sized chicken bites. By ok sized, I meant is it’s not that small. The nuggets on the other hand is 4 pieces together with the spaghetti and the drink they forgot to give us. The nuggets is delicious, savory and a little bit spicy. It is tastier than...

The staff does not show compassion to their customer. I am one customer myself. I love KFC amongst all fastfood restaurants. Love the chicken. But yes, you are not liable for any lost items, that's given, the staff does not really care if their customer is asking for something they have lost. "Hi, excuse me, have you seen a book on that table?" "Have you seen an umbrella on that chair?" "No sir" That is all they say. They never even show that they care. I felt like nobody inside that restaurant was interested about how it feels to lose something. They never really care. They never will and it sucks They only show that they never, and never will care about their customers. They show that they focus on earning money. If they care for their customers, they...

I dont know why KFC Quality Service dept did not do anything about this store, 1. Online orders always incomplete Dine in experience is so unpleasant as you will feel unwelcome 3 Crew and Manager are very unprofessional no manners by the way what happened to your smile detectors project? 4.Closing time- it is like all crew does not want to serve you as they are thinking of going home lol even as early as 8pm. The PWD is way better accompanying the customer rather than the crew and manager, A PWD is much more approacheable than the crew and manager

I dont know what happened to your services KFC but if you continue this you will end up like your Motolite Batteries or your Ramcar business which everyone...