McDonald's — Restaurant in Nueva Ecija

Ordered through the Mcdo website, 48 minutes later, there was still no update on the order. I called their hotline, and the staff said they had just received the order (most probably, they had JUST checked the ordering system through their website). They asked if we were willing to wait, and we said yes because it had been an hour and our order had been paid for already. Another 30 minutes passed, with no calls or texts from the store. I called them again and was told that they had been trying to call me but to no avail. A text message to inform me that no foodpanda or Grab rider would accept the booking would have sufficed, but they did nothing. I asked when I would receive the refund, and the staff asked me if we had paid online (Mcdo online delivery only accepts payment online). They told me if it would be fine with me to receive it in 2-3 days, as if I have a choice. Disappointing branch,...

I ordered Despicable Me Trio (Honey Banana McFloat, Cheeseburger Mcdo, Regular Fries) at SM City Mcdonald's branch but I want to add a toy fron Happy Meal. The trio meal cost P99 and I had to add P20 for the toy. A total of P119. When I ordered the same meal with a toy at this branch, the staff said I can't make it a Happy Meal. When I said yes I had that ordered fron SM branch, she then asked her manager's help to check it on their computer and she said I need to add P40. It got me to a point I had to explain I only want to add a toy from the meal which cost P20 so how come it's P139 now. I was so upset I just paid the meal coz my son's hungry and we had to go to grocery store after. Can you please train your staff properly about new meals you're going to add to your menu so they don't act dumb. Very unprofessional! Also, the entire place smells like rotten garbage. Not even...

Restaurant chain with the same products and the same quality. The fries are sometimes served cold but you change them immediately if you ask. The staff are welcoming and there is good management. If you are a senior you can benefit from a discount and there is a dedicated cashier for you, this is also possible for foreigners, just have an ID. Two small problems in this restaurant however, at first the music is much too strong, impossible to call quietly then the toilets men are often dirty, a little effort of more regular maintenance would be really useful. I frequent this restaurant almost every day and it remains a good address, the air of games for children is appreciated by the little ones and the...