KFC — Restaurant in Pasig

This branch is does not acknowledge PWD DISCOUNT properly, manager told me about "policies" that don't even exist.

Manager made a mistake and discounted my husband's meal instead of mine as she was saying that fully loaded meal of mine cannot be discounted anymore so she just discounted the other zinger combo meal, which is WRONG because I literally just ordered few days ago and used my ID for the discount of my previous fully loaded meal and it was smooth and quick. However this manager was extremely rude, dismissive, and unapologetic. She insisted that she would just return my payment and not push through with our order. Who does that instead of correcting? Her name is Kristina Rebuelta as written on her name tag. She seemed to even make it like I was lying when I told her that they literally just accepted my ID for the discount and/or vat exemption for the fully loaded meal- the same meal that I just ordered days ago. It was very obvious that she simply made a mistake and discounted the wrong item, it could have been easily corrected but she decided to give KFC a bad image...

We visited KFC San Joaquin today for Mother’s Day around 7 pm, excited to celebrate with a family package that included Coke floats.

However, the experience took a disappointing turn. The paper straws provided broke quickly, so I asked my 9-year-old daughter to request a replacement. She was told there were no straws available.

Confused, I approached the manager to clarify, as we had just received straws with our initial order. The manager responded that they were “strawless” because we didn’t specifically mention the floats. Instead of explaining this in a considerate and professional way, the manager came off as dismissive and unhelpful – no apology, no smile, just a cold response that left a bitter impression.

It wasn’t about the straws themselves, but the manager’s attitude that affected our experience. A little more warmth and understanding from the person in charge can make a significant difference, especially on a day meant for...

During my friend's birthday, we ate at KFC San Joaquin. This has always been our go-to place to celebrate their birthday. However, I was disappointed with the service. While I was still seated, one of the staff started clearing our table without even asking for permission. I was still drinking at that time, but they proceeded to take my drink, even though I hadn’t finished it yet.

Additionally, when I asked to borrow a plate for the cake, it seemed like they didn’t want to lend me one. I’m not sure if that’s against their policy, but the staff didn’t seem very accommodating. They weren’t friendly and didn’t even smile at customers.

What’s more disappointing is that I think the person who did this wasn’t just a regular staff member but a manager. I noticed they were wearing a uniform with a ribbon, which was different from what the team members...