Mesa - Calle Bistro — Restaurant in Quezon City

Subject: Concerns Regarding Air Conditioning, Service, and Staff at Mesa Restaurant (Ever Gotesco Branch) Date: December 17, 2024 Time: 1pm onwards

Dear Mesa Management,

I hope this message finds you well. I am writing to express my disappointment regarding my recent visit to your Ever Gotesco branch. While I have always enjoyed the quality of your food, my experience this time was negatively affected by several issues that I feel need to be addressed.

Firstly, the air conditioning system was inadequate to handle the large number of guests inside the restaurant. The atmosphere was uncomfortably warm, making it difficult to enjoy the meal. Considering the size of the crowd, proper ventilation and cooling should be prioritized to ensure a pleasant dining experience.

Secondly, the service during my visit was unacceptably slow. Orders took a long time to arrive, and it seemed that the staff were overwhelmed by the number of diners. Efficient and timely service is an essential part of the dining experience, and this aspect needs improvement.

Lastly, I noticed that a junior staff member was not equipped with good listening skills. This resulted in repeated instructions and further delays in addressing our requests. Staff members should be trained to listen attentively and respond effectively to customer needs to maintain Mesa’s standard of service excellence.

I trust that Mesa will take this feedback seriously and work on improving these aspects at the Ever Gotesco branch. Addressing these concerns will undoubtedly enhance the overall experience for your valued patrons.

Thank you for your attention to these matters. I look forward to seeing positive changes on...

Awful service we ever had.

They don’t take responsibility for their own mistakes. They don’t apologize when they made errors themselves. Nagpapasahan pa ng trabaho. Now, I understand why laging nasa labas mga tao nila at naghahanap ng customers. They don’t have repeat customers due to their poor service. So they lure new customers to go inside their stores. Anyway, for our personal experience, they didn’t serve our additional orders. We called 4 other servers to follow up the order but only the 4th server told us na no additional orders were punched. Even the managers don’t know how to apologize. They just said na walang napunch na additional orders and no acknowledgement were made. This is the importance of reading reviews before entering a restaurant.

There’s always room for improvement but I hope you take action...

I believe the food needs significant improvement to meet quality standards. Several issues impacted the dining experience: • Sinigang na Hipon: The shrimp was noticeably overcooked, which affected the texture and overall enjoyment of the dish. Additionally, some vegetables appeared outdated, compromising freshness. • Calamansi Chicken: Unfortunately, this dish was also overcooked, resulting in a tough and dry texture that didn’t live up to expectations. • Sisig: I’d give this a separate rating of ★★☆☆☆ (2/5) — it was difficult to chew and lacked the flavor and texture that make sisig enjoyable.

I strongly recommend a review of both ingredient quality and cooking methods. Serving fresh, well-prepared food is essential not only for customer satisfaction but also for building a strong reputation and loyal...