Jollibee San Pedro Town Center — Restaurant in San Pedro

Hi jollibee! Kala koba bida ang saya? Ano nangyare kanina? Hi, i won't say my name but yung name po sa acc natoh ay sa tatay ko. September 25,2024 around 9:20 pm we decided to go sa branch niyo dito. Galing kaming pat@y ha, di ako naniniwala sa "pagpag" nayan, it is just like gutom lang kami. Btw I'm only 13 years old, yes, 13 years old, and I'm "just a kid" but I'm more than just a kid. I am matured physically and mentally. I am an academic achiver since I was born. Since I was born daw! Haha. Not funny at all. Yes po "bata" lang po ako sa inyo, so I hope sana you'll read this "po" ha. So yun na nga, to make the story short around 9:20 something nga pumunta kami jan para nga sana kumain dahil galing nga kami ng burol. Pag pasok palang namin sobrang init na like ang OA ng init ha, para maging rekta na ano ho, parang wala pong "silbi" yung aircon ninyo, dahil naka bukas po ang entrance ng fast food niyo at nung tumapat ako sa aircon ninyo, ay, hangin lang naman po siya😭 so, ano yon. Then pumunta napo yung papa ko sa counter para mag order malamang ano ba yun self. Tapos nag antay kami ng mga 10 minutes sa pila po ha. Then siya napo ang nag order at ang sabi po sakanya ay "20" minutes po darating ang order namin, ako ho dahil malakas po ang kutob ko ay nag timer po ako, timer ako ng 20 minutes actually late panga yung pag timer ko dahil ilang minutes narin nakabalik si papa sa table para mag hintay, then nag timer na nga ko. Lagpas ng 20 minutes ang lola mo. Inistop kona, then nag antay pa kami ng 20 minutes pa ulet, ay hala sila wala paring galaw. Actually nung after nung ilang minutes panay tingin sakin nung babae don, yung nag sisigaw ng "number ganto po! " ganon, tingin siya ng tingin, ay si ate masama pa ang tingin nang sa side eye pa. Tapos edi na uurat na kami, halos isang oras na kami don. You may check yung CCTV niyo dun kung pano kame nag mukang tanga kaka antay ng pag kain namin, nauna pa yung nahuli samin na makuha order nila eh, hala sila. Tapos iilan nalang kami sa fast food niyo jan saka nag usap yung dalawang babae sa cashier tas binabasa ko mga labi nila, well actually rinig din naman, binilang nung babae sabe eh "anohin mo nga yun teh" something, tas bigla siyang sumagot na "eh! Bala ka jan" sabay tingin samin tas patawa tawa pa. So lumapit si ate gurl samin tas sabi "sir ano po ulit yung order ninyo na misplace po kase resibo niyo" ay hala. Syempre inaantok na kame ilang oras ba naman kayong mag mukang ewan dun eh. At the first place, gustuhin ko manlang talga, namin, na mag follow up eh hindi talaga namin magawa. Dahil alam ko na ang busy busy niyo po, naaawa din naman po ako sainyo dahil ilang oras din po kayong walang upo. Pero sana naman po be responsible, dahil minsan nakakasagabal din po kayo. Chineck ko reviews niyo dito puro one star, ang dahilan lage ay "ambagal po ng service ninyo"......... well... Halos walang costumers ang mag sasabibg hindi totoo yan. Again po 13 years old lang po ako, btw nang hingi naman " daw" po ng sorry yung babae, pero amplastik niya ha eh ayaw niya naman kame kausapin. Sana naman po San Pedro branch ng jollibee please, gising po ha. Sana po gawan ninyo ito ng aksyon, dahil if ever po na hindi niyo po ito makita me and some of my family ay pupunta ho riyan at makaka abal ng saglit upan kausapin po kayo ng maayos. Again poooo I'm just a "kid" sanaaaaaaa mapaaaansssiiiin niyoooo. If Enterested po kayong kausapin ako, mag reply nalang po kayo dito saka ko nalang I se send number ko. (Nalimutan ko hindi kona po pala tinanong yung pangalan nung dalawang babae dahil matalino at matino ho akong tao at alam kopo ang privacy ng bawat tao) BE...

Been here yesterday, staffs were not accommodating, poker face crews even the manager. So many missed outs and they didn't feel sorry about it. Pineapple juice taste like water. No aircon or fan, facility is too old. They will give you your number and no one informed us we have to wait still on the counter so we can hear our number to be called or simply wait your order in front. So if your place is on second floor or other room, your fault if you didn't hear it cause they will only shout it on the counter line. So many drinks that were not available. WORST BRANCH that I've encountered. Thank you still for giving our orders just hope you will improve your service.

Experienced to be a crew in the same fast food chain. This is not the service we're trained for. I feel sad for this branch.

Note: Gave 3 stars for the food even though there were so many missed outs their chicken parts...

Tl;dr: If you can go to another branch, do yourself a favor and go there.

Food 0/5: Rice was at room temperature, which means this rice has been sitting for hours. Their rice also had a bug when I first opened it. I did not bother the staff to replace my rice since I was in a hurry. They need better quality checks to prevent this from happening again. The chicken portion was so small. The breast looked like half of what it should appear. It was also cold upon receiving. The spaghetti was delicious and hot, though. It tasted as expected.

Service 1/5: Staff are friendly and nice. It is just sad that they could not entertain my request to change the chicken part I was given.

Atmosphere 0/5: Seats look worn, same as the tables. A lot of the chairs also look dirty. There are no artworks on the walls. The music was blasted so loudly very early in the...