Shakey's Pizza Parlor — Restaurant in Santa Rosa

Very poor customer service. Been ordering from this branch since the pandemic because this is the closest from home but now they refuse to deliver to our place and suggested another branch. Since, i'm used to their branch i just ordered pizza for pick-up, asked them what time will my order be ready they said after 20 min. I ordered 12:53 which i synchronized to their time just to make sure that i wont be too early, i arrived at their store at around 1:40 or 45 i guess, the waitress asked me to whom the order was named, then told me "sandali lang po". Then i waited and waited outside, with no follow-up status of my order, if they prepared it or not made a sign outside (since customers are not allowed inside) and they just made a sign to wait. No one went outside to talk to me to explain and apologize why my order is taking too long. Beforehand they can tell me that it will take an hour to prepare my order which is okay, that way i could have I saw them giggling inside, what so funny about a customer waiting and them being incompetent? I went inside and complained, they said pasensya na not again explaining the reason for the delay. I reaply felt bad that i need to be a monster because of their incompetence. Will never order again from...

If you are a tourist I would definitely not recommend dining here. We entered the place and made our way to a 6 seater table as all of the other tables were in use or had not been cleaned of previous diners mess. While we were seated and looking through the menu a different table was cleared and we were instructed to move to that table even though there was a couple of kids sitting on another 6 seater just using their mobile phones and eating crisps (chips) and they were allowed to occupy that table throughout and did not order.. I found this to be somewhat rude! I was with my Filipina partner and the girl serving made no attempt to interact with me at all and just spoke to her although when it came time for the bill suddenly I was spoken to! The service was slow and the beef was way too salty and rubbery. The onion rings however were good. Whilst eating, the manager kept walking all over the place coughing his guts up with no attempt to mask his face or cover his mouth.. This was poor and you could see other diners were put off. We will not return there at any time...

Food was nice but we weren't satisfied with the service. I was with 8 other people and the restaurant doesn't look that busy as the service crews were just chatting and standing when they weren't doing anything. Apart from deliveries, there were only 3 medium-sized groups (we were the largest - group of 9) and 1 couple. After we all ordered, I asked the staff to repeat our orders and I clearly heard him repeat one of our companion's order. All meals were served apart from 1 meal. We followed up the meal and as I was observing them, I picked up that the meal wasn't put through. I am very disappointed by the service. Good thing they waived the 10% service fee. Would not recommend this branch to be honest. P.S. We asked for a refill of service water and it took them ages to serve a pitcher. A pitcher for 9 people? I think they should have given at least 2...