Landers Superstore ARCA South — Restaurant in Taguig

I've read some of the reviews before I do mine and it seems that the food outlet crews are what dragging the reviews down.

I've been dining here everyday for more than a month now because I really love the ambience — with its high ceiling, spacious dining area, and quiet and cozy vibes. I spent my entire lunch break here everyday.

However, like most of the reviews, I often experience terrible service from their food outlet. The food outlet maybe understaffed but adding to that was their unaccommodating service crews. And it made me dread ordering there almost everyday. Today, we waited in the cashier, standing in the line, for 25 minutes because only 1 counter was open and the cashier seems not to have the sense of urgency — seeing the long lines of waiting customers. The customer in front us ordered separate items for take out that made the wait longer, but regardless, the cashier seems unbothered by the long line. Idk if she's just intentionally doing that. 🤷‍♀️

My patience started to run thin, and I'm already displaying gestures of impatience. Unfortunately, the card payment of the customer in front of me took so long for her last order. At this point, we have decided to move backwards to the newly opened counter. The cashier there, on the other hand, displayed gesture of annoyance because we moved backwards. I couldn't believe my luck with these people.

I'm usually a very patient person when it comes to these scenarios because I am trying to put my feet in the other person's shoes, but today, I wasn't able to control my emotion. Hence, I am writing this review.

Kudos to the crew on their cafe outlet. I ordered coffee and muffin also everyday there, but the crews are always smiling and seems approachable. Not like the crews on the food outlet.

It made me remember the other day, the food outlet manager (the tall male manager, in his 50s). I've been waiting to be assisted for my food. I have been waiting for 15 mins, then he assisted the person before me. After that, I told him my order and he told me to wait for assistance — when he is already assisting the customer before me. Pero he is just walking pass me multiple times. I go directly to the cashier to pay for my order because I can feel the blood raising thru my head. The cashier punched it but asked me to go back to the food area to be assisted. Sabi ko, "wala kasing nag aassist kanina pa kaya dumirekta na ko dito" while pointing to the area. I went back and there was crew now on the food outlet, and she had no other choice but to assist me because my order has been punched — which made the elderly woman customer in front to demand assistance also. 😂 Shoutout to the tall male food manager in his 50s sa Landers Arca! Masyado judgmental kesyo nakatshirt ako at naka-LV si mamma mia. Now, I realized na sa food outlet ng Landers Arca, you will be assisted based how...

EXTREMELY DISAPPOINTED WITH CUSTOMER SERVICE.

First, the representative from Maya was unaccommodating and outright rude. She was assisting multiple customers at the same time, which made it impossible for us to get clear answers to our inquiries. That kind of approach is unacceptable and shows a lack of respect for customers who are simply trying to resolve concerns.

Second, after that negative experience, we took it upon ourselves to resolve the issue and decided to renew our membership card. Unfortunately, the staff member from Landers who handled the membership renewal was equally disappointing. He didn’t bother to make eye contact while speaking, showed no courtesy, and didn’t even say thank you. While we understand that staff may be tired or busy, basic kindness and professionalism should never be optional.

Lastly, we had another disappointing experience while paying for our groceries.

Due to a slow signal on your card terminal, the transaction was stuck loading. Without asking for our confirmation, the cashier said “ulitin na lang po” and proceeded to redo the transaction. Naturally, we were concerned about the possibility of being charged twice, especially since we were using a credit card. When we asked what would happen if the transaction had already gone through, her response was a dismissive, “pwede nyo naman po tingnan sa app nyo.” We pressed further, asking what the process would be if a double charge did occur—and she simply ignored the question.

She handed over the receipt along with a few vouchers, separately, while distracted and not even looking at us. She casually said, “nandyan po yung declined,” without any context or explanation. When we asked, “saan dito yung declined, eh voucher lang to?” or even just a proper acknowledgment, there was none. It honestly felt like the staff had no interest in assisting us and seemed inconvenienced by having customers at all.

It’s incredibly disappointing to experience this kind of treatment—especially in a membership-based store where customers expect at least the minimum level of service and courtesy. Sadly, what we encountered didn’t even meet that.

This entire experience left us feeling undervalued as customers. We hope this feedback is taken seriously, as this level of service is far from acceptable.

NEVER AGAIN LANDERS ARCA SOUTH. POOR...

We love Landers a lot so we were happy to have one finally near our condo. Today when we ordered coffee from their Doppio coffee shop, it went from a great shopping experience to a horrible one. Their baristas lack any customer orientation skills or just plain human empathy. First they served my mom's coffee piping hot that you cant hardly carry the cup from the bar to your table. When I gave that feedback they said they serve their coffee standrad 60 degrees. Nevermind that I told them how hot it was, bec if they meet their standard even if the customer gets literally burned is perfectly acceptable. I've asked for another cup so we can split the contents bec its been 10 mins and the coffee has not cooled down (thats how hot it was), and they just said they don't give courtesy cups and their suggestion was to give me ice. For a barista to suggest ice for a hot americano to cool down I am so surprised. Then I asked for a sleeve bec we will just have the coffee to go bec its undrinkable, and the response was their cups are double walled. At this point I knew that I wasn't talking to anyone with any customer orientation skills at all. I left really disappointed and I just wish those baristas would get the education they deserve one...