Jollibee - Paso de Blas — Restaurant in Valenzuela

Honestly, I am being generous giving this store a 1 star. I came in at 4:20 AM on our way to the airport. Decided to stopby for our last Jollibee meal in the Philippines before our flight. There's 4 crews and one manager probably, named Leah. There's only 1 other customer. Total order was 961 pesos. After 10 mins I followed up my order and Leah said 12 mins more for the spicy chicken to cook and offered regular chicken instead and will just give hotsauce.I told her why I was not informed beforehand that they don't have spicy chicken and could have changed my order. Since we're in a rush to get to the airport I agreed. 5 mins still not done so I asked the manager what are we waiting. She said the spicy chicken needs 5 mins more. I lost it!!! I told her I already agreed for regular chicken why still waited for the spicy chicken. So this Leah started preparing. We were there for almost 30 mins and no apologies not until I strated raising my voice. All the staffs are so slow, I was at the counter watching them. This is unacceptable customer service. I understand it's 4am but this ia a 24hr store and regardlesa of the time, service should always be atbit's best for a well...

This branch is always full and sometimes there are missing items from take out orders. There's also a 10% chance of a stray kid snatching your coke float because it is beside a slum area where kids usually hang around. It's near puregold paso de blas and it's around other fast food stalls like McDonald's, chow king, etc. The menu is complete but they always run out of drink options usually leaving out the options with coke and coke zero. They also always run out of limited items so if you're trying to tadte a limited edition food item, this is not a place to go to. There's a second floor which is good but because it is located in a busy area there's always no seat available and you have to wait for people to finish. There's a bathroom but it's...

Incompetence.

I have experience a 3 day blunder with this Jollibee. The staff is untrained- one doesn't even put my order in queue so I waited for 1 hour (40 minutes before realizing they do not have my order on queue and another 20 minutes to cook ). Today, I had ordered a Bacon cheese and egg burger and the cashier ask if I want to have the pancake upgrade. (I said yes) so I waited and.... Got the bacon egg and cheese burger with the REGULAR buns...

I asked to why and they said that I was the one who is wrong even when I showed my receipt.. They realized it and instead of doing the easier option and just refunding the additional charge for the upgrade... They gave me a second order that I cannot eat.

Fix your...